Argues that, to plan for and to manage information technology, student affairs administrators must assume four roles: (1) architects who construct the vision, goals, and objectives of technology implementation; (2) facilitators of change who impart information; (3) educators who share information technology's importance; (4) and policymakers who…

Explored loyalty between senior student affairs officers (SSAOs) and their university presidents, and between SSAOs and their department heads at four college campuses. Discusses the nature of loyalty, such as it being an exchange and arising from shared experience. Outlines implications for SSAOs and student affairs practice. (RJM)

Reports on selected aspects of the multicultural awareness, knowledge, and skills necessary for effective student affairs practice. Focuses on student affairs core competencies, multicultural competencies in student affairs, and implications of multicultural competencies in student affairs. Discusses training and research implications. (RJM)

While the political activities of the small college and religious institution occur in a unique cultural context, they cannot be avoided. Politics and power can be best understood in ways that contribute to, rather than detract from, the work of those in student affairs in these kinds of institutions. (Author)

Examines the degree of school counselors' impact on a school's prestige by exploring counselor influence on student placement and referral. Analyzes counselors' supply and receipt of information and offers implications for counselor practice, within ethical boundaries. Suggests that school counselors adopt a balanced perspective which accommodates…

Presents an adaptation of a qualitative checklist methodology for implementing multicultural transformation in student affairs. Suggests an inclusive definition of multicultural, and reviews relevant concepts of organizational development, as well as of multicultural organizational development. Also includes highlights of and suggestions in using…

Explains how total quality management efforts have gone astray in higher education and how they can be salvaged. Argues that the individual reigns supreme and core issues, such as building a coherent curriculum, are rarely addressed. Looks at what the institution measures and how individuals use their time. (RJM)

Relates a college president's efforts to use total quality management concepts at his school to achieve a universitywide transformation. Describes how the program was conceived and ways in which personnel were trained and educated about quality. Discusses how quality principles were implemented and the effects of such actions. (RJM)

Discusses the need for senior student affairs officers, who seek to encourage and maintain an involved campus community, to support a strong student government. Provides insight into the internal dynamics of student government. Examines stressors affecting student government leaders. Presents ethical implications of interacting with student…

Details the work of a task force charged with developing initiatives to integrate multicultural concerns into both higher education and a professional association. Outlines historical roots of the effort, lists goals, and proposes initiatives to enhance multiculturalism. It is hoped that such efforts will promote change in the student affairs…

Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)

Explores the importance of leadership, vision, purpose, organizational culture, motivation, and change as aspects of organizational life that Total Quality Management (TQM) does not adequately address. Offers the concept of learning organizations as a preferable approach, arguing that this method is a needed element in the leadership and…

Presents a model for student affairs professionals that utilizes the classroom to teach lessons typically not included in standard academic curricula. The proposed collaborative model demonstrates the importance of building relations with faculty, conducting extensive planning and preparation, promoting teamwork among student affairs staff…

Describes a model for understanding and applying conflict management strategies using a personal power development theory. Adds conflict management styles to this theory to address the growing need for effective conflict management in higher education. Explains the approaches to conflict in each stage of the model and provides a case study. (RJM)

Presents a rationale for student affairs professionals to serve as campus consultants on learning. Identifies particular areas in which they can work with students and faculty as consultants and also provides examples. Discusses assessment, student peer groups, conflict resolution, faculty development, student learning, collaborative efforts, and…