This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

One hundred fifty academic libraries were surveyed to determine if professorial note photocopying services were a factor in any decline in use of reserve by faculty at their institutions. Eighty-six responses were received. While they did not feel that use of library reserve services were being jeopardized, respondents indicated a number of…

Reports findings of a survey of 48 undergraduate students regarding their perceptions of academic librarians and discusses ideas for addressing existing misconceptions. Highlights include perceptions concerning librarians' education; librarians' skills, knowledge, and expertise; librarians versus clerical workers; and librarians' attitudes toward…

Womens' studies librarians' view that women should be represented at the center of library collections and services generates conflict in the United States academic library. An examination of the development of a women's studies research library in the Rutgers University Libraries System between 1970 and the mid-1990s reveals the bibliographic and…

A survey of long-term academic librarians at English language Canadian universities attempts to determine which of four factors has the strongest influence over long-term careers: career commitment, organizational commitment, personal factors, or economic factors. Findings show career commitments far outweigh the other three factors, proving, in…

Presents findings from a 1993 study of 100 leaders in the field of bibliographic and library instruction regarding their perceptions of the most helpful bibliographic instructional resources. Provides descriptions of responses related to best programs, monographs, journals, journal articles, and other resources. (MAB)

Bibliographic Instruction librarians need a more balanced view of technology to present electronic resources in an appropriate context. To help library patrons see the benefits and drawbacks of using computer-based information sources, an assessment of librarians' attitudes, users' attitudes, and librarians' values is necessary. (Author/AEF)

Inconsistencies in librarians' professional identification and self-image are seen as partly responsible for the limited effectiveness of instructional programs and for the lack of a central position in the information society. Considers ramifications of faculty status; implications of the commitment to intellectual freedom; obligations implied by…

Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to…

Presents several lessons about student research learned by a school librarian who returned to graduate school. Highlights include the importance of self-confidence, the overview stage of the research process, the diversity of approaches to research, writer's bloc, creative thinking, and the effects of personal events on schoolwork. (MES)

Examines the neglect of library support staff within the context of six areas of library management: physical facilities; effective and efficient work stations; supplies; attitude toward human resources; communication and information; and performance evaluation and feedback. Graphs present data on expenditures in several areas, and suggestions for…

Reprints four articles originally published between 1919 and 1967 in "Library Journal." Topics include changing ideals in librarianship, the changing nature of library work (Paul Dunkin), attracting adolescents to the library (Mary Hinant), and the social outlook of the librarian (Marilla Waite Freeman). A sidebar reviews the 1966…

Presents preliminary results of a survey that explored public library roles in the use of Internet/NREN (National Research and Education Network) services. Key issues are identified, including risks and barriers to network use, access, suggested services, professional association role, and committing resources; and recommendations to facilitate…

Examines the current status of freshman writing as a vehicle for bibliographic instruction based on a survey of four-year colleges. Perceptions of bibliographic instruction librarians are discussed; instruction methods used are described; and implications for further research are suggested. (22 references) (LRW)

Individuals from minority racial and ethnic backgrounds can have subtly variant communication styles that members of the dominant culture fail to recognize and often misunderstand. In an increasingly diverse world, librarians must become aware of these differences for more effective communication. (13 references) (EA)