In 2012, government changes to higher education shifted Australia to a demand driven funding model. The consequential increase in student numbers, along with greater focus on retention and student satisfaction, resulted in rising customer expectations. There are now strategic imperatives to change administrative cultures to focus on delivering…

This qualitative study explored the learning outcomes of an exercise intended to introduce student affairs professionals to crisis management skills and competencies. Ten student affairs professionals, from various functional areas, were observed as they collaboratively worked through an interactive, sequential, crisis-related case study exercise.…

Internationalizing higher education is increasingly recognized as an important element of higher education today. Institutions want to produce graduates who are global citizens, and therefore attempt to strengthen their position in the global marketplace by internationalizing the campus community through the research, teaching, and service…

This study explored how mid-level student affairs professionals professionally socialized to their work roles in order to understand how this socialization process contributed to the exchange of institutional values, norms, and customs within the work place at two small liberal arts colleges. This study is structured around three questions: 1) how…

The COVID-19 pandemic has had an unprecedented impact on faculty and student affairs practitioners which has changed the future of higher education worldwide. This reflective practitioner account looks into its impact on practitioners working in student affairs, some of which is not immediately visible, but unfortunately very significant and will…

In this manuscript, I discuss the experiences of African American male scholars at Predominantly White Institutions (PWIs) in the American South and the impact of their academic and social experiences on their respective campuses. Furthermore, I discuss their utilization of code-switching or a lack thereof as a tool to navigate their…

Sexual assaults occurring on university campuses are a national health crisis with statistics revealing 1 in 5 women and 1 in 16 men endure an unwanted sexual experience during their college career. The United States government has modified Title IX to update processes and resources educational institutions must provide to their students affected…

This study aimed to investigate the system designed to support disabled university students from the perspective of disability coordinators. The research on this topic specifically is limited. Disability coordinators from a particular UK university were interviewed to better understand the support system from their own perspective. Interpretative…

This chapter asserts that data are more likely to improve learning when assessment focuses on sensemaking conversations among students, faculty, and student affairs administrators, rather than on advanced statistical techniques.

Contexts for identifying and understanding current opportunities and challenges for student affairs leaders are described and a framework for the rest of the sourcebook is offered.

This study investigated outcomes associated with consistently participating in a professional counterspace developed by and for African American women higher education administrators. Data were obtained from semi-structured interviews with seven African American women student affairs professionals employed at predominantly White institutions, who…

Despite persistent calls by professional organizations and leaders in the field for theory-based programs, it is often difficult for student affairs professionals to articulate why and how their programs should work (i.e., program theory). This lack of program theory influences professionals' ability to use assessment results for program…

Based on interviews with 24 student affairs professionals, this article uses ideal worker norms and hegemonic masculinity as theoretical guides to compare the ways in which straight versus gay and queer fathers working in student affairs navigate the demands of the profession and those of parenthood. While all fathers reported feeling the demands…

The student affairs profession is a challenging and growing field, which requires an advanced level of competence in many areas (Cooper, Mitchell, Eckerle, & Martin, 2016). Professionals with five years or less of experience are the future of the profession and are estimated to compromise approximately 15-20% of the student affairs population…

This longitudinal study investigated the outcomes of DREAMzone, an educational intervention designed to prepare higher education professionals to respond to the presence and needs of undocumented students. Qualitative surveys were administered to DREAMzone participants at three different time points (post-, 2-months, and 8-months). Five outcomes…