Many of the programs developed by the Library of Congress have been created for the benefit of libraries in the United States, and represent a specialized form of federal aid. (Author)

A consolidation of the Directory of ERIC Microfiche Collections and the Directory of ERIC Search Services, this directory lists organizations that provide their users and clientele with significant access to the ERIC database and its related resources. Included are organizations that provide computerized searches of the ERIC database, have…

This manual is primarily designed as an orientation program for librarians new to the Reference Services Division at the State University of New York at Albany University Libraries. It contains practical information and some of the procedures necessary for providing service at the reference desk in these libraries. The appendices provide samples…

This paper develops two models of the reference interview: (1) the Need-Oriented Model, which emphasizes identifying the client's information needs and allows for a broad-ranging diagnostic interview; and (2) the Question-Oriented Model, which is constrained by the client's initial question and focuses on refining that specific question,…

Intended for school librarians, the guide describes a 9-week course of study in library reference skills for junior high academically talented students. The course description is presented in a thematic day-by-day and week-by-week format designed for one-to-one and small group instruction. Lesson plans include information on time requirements,…

Librarians at Rutgers Law Library developed new programs of assistance to students which included: individualized instruction; inclusion of library information materials in registration packets; tours, workshops for introductory classes, printed guides; one-time classes on various subjects; and a newsletter. (LS)

Defines the terms necessary to developing a theory of library reference work. (PF)

Defines the elements of the process of information retrieval. (PF)

This Bay Area Reference Center (BARC) workshop was designed to aid librarians in answering business-related reference questions. The seven papers presented were concerned with statistical questions, stocks and securities, consulates and foreign trade representatives, market surveys, small business, and other sources of information, e.g., the…

Designed as a policy statement for staff and an orientation document for the new staff member, this manual presents reference service guidelines for user assisted access to the library collections and library instruction. The manual sets forth the purpose, goals, and ethics of reference service; defines categories of users; establishes priorities…

An annotated bibliography of biographical sources in the reference collection at the State University of New York at Albany University Libraries is presented. Biographical reference works are listed under the headings: International; United States; Foreign Countries By Country; Special and Professional Groups; Artists By Country and Continent;…

This study analyzes statistics of 17 public services units of the University of Colorado at Boulder libraries, measuring frequency of question-asking, types of questions and staff responsibility. The study seeks to determine fluctuations of reference service workloads over time, department staffing and training needs, and to provide supervisors…

This second compilation of library network acronyms and initialisms cites 61 networks throughout the United States. Each annotated entry includes the network's acronym or initials, name, and address. A source of further information is cited in many entries, and an ED number is given for references available through the Educational Resources…

Ohio libraries are committed to development of a reference and information network. Duggan's twelve components are cited as useful in planning. A TWX experiment linking two union catalogs and the State Library is described. In a 172 day period (Feb.-Oct. 1969), 4502 requests (estimated as 44% or less of the current potential volume) entered the…