Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Valuable information in print is often neglected because of the rapid proliferation of electronic resources and the bias of many library users against print sources. At Joyner Library, it was decided to construct an interactive subject guide database that included resources in all formats to offer users a convenient starting point for research and…

Distance education strategies offer the potential to overcome barriers of time and distance. The University of Nebraska-Lincoln Libraries have been providing an array of services to distant learners enrolled in UNL graduate degree programs. This paper reviews the services that the UNL Libraries have developed, describes current objectives, and…

The provision of good library services is a crucial factor in determining the quality of distance education. This collection of articles acquaints readers with distance librarianship as it is practiced in developed and developing countries throughout the British Commonwealth. The reader includes: "Introduction" (Michael Wooliscroft);…

Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

Some of the 12 conference papers presented in this proceedings focus on the present and potential capabilities of artificial intelligence and expert systems as they relate to a wide range of library applications, including descriptive cataloging, technical services, collection development, subject indexing, reference services, database searching,…

The purpose of this study is to identify and determine the extent of technological change in the development of automation as it is reflected in the professional literature and the rates at which males and females contribute to this literature. A database search of Library Literature on WILSONDISC was undertaken to identify publications written in…

This report summarizes some of the key findings of a survey of the Connecticut public that was conducted as part of the Year of the Library Project by the Institute for Social Inquiry at the University of Connecticut. The purpose of the study was to explore public attitudes that might be relevant to improve and broaden use of library services. The…

This Starter Kit is designed to help organizations and individuals who wish to offer human-mediated information services via the Internet to users in the K-12 community. A six-step process is proposed for organizations to follow in creating an "AskA" service. This process addresses all aspects involved in building and maintaining an AskA…

This study describes the creation of a Web-based resource guide entitled "Virtual Center of Community College Transformation" that identifies the basic elements needed to help community colleges respond to changing economic conditions, escalating demands for education from an increasingly diverse population, differing student learning styles, and…

This manual describes the library instruction program taken as a part of English 200/201 at Utah State University. This manual is meant to be read after completing Project FORE, a computer-assisted instruction program at Merrill Library (Utah State University). Project FORE and this manual review the skills needed to retrieve information on…

This manual presents guidelines for providing reference service of the highest possible quality consistent with available resources. The manual is designed for orienting new staff users and serves as a source of information for librarians about departmental policy. The major goals of the reference department of the University of Nebraska (Kearney)…

Analysis of the needs of users of Compact Disk-Read Only Memory (CD-ROM) was performed at the Tampa campus of the University of South Florida. A review of the literature indicated that problems associated with selecting the appropriate database, searching, and requiring technical assistance were the probable areas of user need. The library has 17…

This book is designed to assist the beginning searcher of those online systems that primarily provide information in the form of bibliographic citations. These systems also contain files in other formats that are designed to provide answers to reference-type questions. It is intended not only to provide basic "how-to" information on the…

This study is the second of a two-phase survey of public library information and referral (I&R) service. In this phase, seven public libraries offering I&R services were studied in depth to provide descriptions of their operations, organizational factors, and the reactions of their users. Organizational factors and operations were studied through…