Examines a university's year-long project within student services designed to improve services for its customers, primarily the student body. Discusses Strategic Quality Measurements (SQM) and outlines the current program's inception. Offers advice to university administrators who may wish to initiate their own SQM program. (RJM)

Robert M. Diamond, Vice Chancellor for Instructional Development at Syracuse University (SU), draws on 25 years experience in the field to discuss the evolution of instructional development programs in higher education in general and the SU program in particular. Issues surrounding the definition and process of instructional development and its…

Explores eight operational and public-policy challenges associated with increased numbers of reverse transfer students for higher-education institutional operations, college and university administration, state and federal government, and for students themselves. Strives to promote dialog and encourage the development of a thoughtful…

Reviews documents submitted to the ERIC database over the past decade demonstrating the complexity of issues arising from diversification of the transfer-student population. Enumerates some primary concerns regarding reverse transfer students: defining the population, understanding its demographics, tracking student progress, responding to unique…

Addresses current literature on organizational change and leadership in the community college through a feminist perspective. Notes the ability of community colleges to serve as agents of change in improving women's conditions. Contains 31 references. (YKH)

Asserts that building relationships with constituents remains the best strategy for ensuring the future institutional survival of community colleges. Examines some of the conditions that community colleges will be facing in the future, such as increasing numbers of students to serve, the continuing need for remedial/developmental education, and…

Drawing upon empirical data, this article explores the ways in which school culture and leadership impact on new teachers' learning in the workplace. The study was carried out over a two-year period and involved a cohort of 14 new teachers and 18 elementary and secondary schools. Data were collected through semi-structured interviews with the new…

Both the demand for, and supply of, mental health information has increased across all sectors. Academic, public and special libraries must locate, evaluate and select materials that support consumer education, academic teaching, interdisciplinary research, and professional credentialing. Selectors must navigate disciplinary barriers to develop…

Since its founding in 1994, the Society for Social Work and Research (SSWR) has grown dramatically, in large part because of its annual conference featuring the best in social work research. SSWR's growth has also given rise to an appreciation for greater diversity in methods. Although disparities in research infrastructure (and procurement of…

This paper highlights the existing Botswana national policy on natural resources conservation and development, as well as the stated conservation strategy, institutions and implementation. In order to achieve Botswana's commitment to sustainable development as a goal which emphasizes both conservation and development, the paper strongly argues for…

The attitudes of African American educators toward historically black colleges and universities (HBCU) were studied, focusing on the degree of support for HBCU, the perception that HBCU meet the needs of African American students, whether non-Blacks should attend HBCU, and why African Americans should choose them. The sample consisted of 30…

This study examined five community colleges in Arizona to better understand organizational and identity change at a time when community colleges continue to evolve in response to forces and pressures surrounding them. The study used qualitative research through unstructured interviews, questionnaires, and institutional information to explore areas…

This book examines the evolution of Jewish studies as an academic discipline within the history and sociology of higher education in the United States from the late 19th century to the present. Chapter 1 discusses the effects of European and American academic history on the late 19th-century appearance of Jewish learning in American universities.…

This publication contains five reports of task groups charged with helping the State University of New York (SUNY) develop specific action agendas for the coming decade and the year 2000. These reports flow from the SUNY 2000 vision of becoming a significantly greater player in helping meet the needs of the state in economic development,…

This paper addresses the question of what role accrediting agencies should play in supporting the arts and sciences in higher education. It is argued that there is no current alternative for supporting the arts and sciences other than the historical one that already exists with the accrediting agencies. Also noted is that the arts and sciences are…