The goal of this study was to understand student experiences in and perceptions of a new communication center. Researchers conducted 22 semi-structured qualitative interviews with students who visited the communication center and conducted a thematic analysis of the interview transcripts. Overall, the findings suggest that students had positive…

This article concerns students' help-seeking in one particular educational setting in Sweden, namely mathematical homework support. It presents in-depth analyses of video-recorded instances of interactions using multimodal conversation analysis. By exploring how tutors and students with no prior interactional history collaboratively establish an…

The authors present one university's experience creating drop-in, peer tutorial services for students in an introductory accounting class. First, data suggest that students most in need of tutoring support used the services the least. Second, findings appear to support the existence of self-selection bias: 40% of the students who visited the…

Twenty-six states or systems have authorized the use of innovative developmental education instructional methods and interventions. This resource provides data on the use of instructional methods, and which ones are used or allowed per state. [View the full "50-State Comparison: Developmental Education Policies" here:…

Student veterans are a growing population in higher education with over 650,000 veterans using education benefits in 2018. Student veterans are enrolling in colleges of all types, and many institutions have support services designed for them specifically. In most cases these support services are limited to veteran centers where officials certify…

This study aimed to illuminate the perceptions of whether higher education support services function as a barrier or conduit to Black male undergraduate students' academic persistence. The relationship between 13 Black male undergraduate students and their higher education institutions was examined. The researcher proposed a model of qualitative…

This study explores the perspectives of Black men on terminology often used in college access and success recruitment and programmatic materials. The authors suggest that deficit models often result in student enculturation and arise from linguistic complexity and misunderstandings. The findings provide avenues for student affairs professionals to…

Hispanics are the fastest-growing minority in the US, over the last decade, the Hispanic population went from 50.5 million in 2010 to 62.1 million in 2020. Hispanics were responsible for 51% of the entire U.S. population growth during that period. Despite this population surge, Hispanic students, faculty, and leaders continue to be…

In the context of the Higher Education Standards Framework 2021, facilities and infrastructure refer to the resources used for educational and research purposes, with 'facilities' referring to the learning environments, including both physical and digital learning environments, intended to promote and facilitate the learning outcomes and…

This quantitative, correlational study investigated the predictive relationship between servant leadership characteristics of Servant TRIO SSS advisors and first-generation students' college adjustment and semester persistence. A total of 310 first-generation students in TRIO SSS programs within the United States participated in the study.…

Graduate students face many challenges, and mentorship literature calls for adoption of various types of student supports. This Design Case (a form of scholarly writing focused on reflections on lived experiences) tells the story of the development of a "research family" as an alternative to a traditional research group from the…

This study centered on the lived experiences of five community college students who were formerly incarcerated. Through interviews, the students shared their expectations before entering college, resources they found to be most helpful throughout their enrollment, and what they feel could make them more successful. The research focuses on the…

The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in open, distance, and flexible learning (ODFL): "Learner Engagement and Success Services (LESS)", at Open Polytechnic | Te Pukenga, New Zealand. Presented as a case…

Limited research exists relating to the development and initial implementation of new higher education policies during a crisis. The COVID-19 pandemic took the world by surprise, and higher education leaders found themselves adjusting traditional roles and services to help students and staff navigate the crisis. Multiple streams policy theory,…

The COVID-19 pandemic forced most community colleges across the country to radically shift the ways in which they provided instruction to a majority of their students. Over the last three years, these institutions have learned how to better support students who take online courses. However they are continuing to investigate and understand how…