The purpose of this Viewpoint is to argue for an enlarged understanding and approach to the question of inequality and education. While much of the current discussion is correctly focused on learners' material realities and how COVID-19 is exacerbating those inequalities, largely overlooked is how the core activity of the education…

The purpose of this study is to suggest an alternative to maximize the relationship between education service provider and learner in CRM in the implementation of CRM strategy by lifelong education institutions and members. This study clarified the relationship between CRM strategy (e.g., customer orientation, education service quality, and…

Performance expectancy is the expected impact of a technology's functional advantage even in uncertain conditions. This study suggests that the learning collaboration quality, information quality, and course content support impact the actual use of e-learning and satisfaction perceived by the user, resulting in performance expectancy that meets…

Researchers recommend that parents look for five benchmarks as indicators of quality educational apps (ie, scaffolding, curriculum, development team, feedback, learning theory), yet results show that parents undervalue some of these benchmarks. The current study examined if a short video-based intervention would enhance parents' value-judgements…

Capturing and measuring instructional patterns by using standardized observation manuals has become increasingly popular in classroom research. While researchers argue that a common vocabulary of teaching is necessary for the field of classroom research to move forward, instructional features vary across classrooms and contexts, which poses…

We use the score reports of 375,000 US-based GMAT® test takers to document patterns of mismatch between student ability and school quality. We find substantial levels of mismatch in candidates' selection of MBA programs for score-sending, and by extension, applications. The evidence suggests that the high levels of mismatch in the selection of…

Background: An earlier article in this journal provided a mapping of primary science teacher assessment practices in England using teacher reflections written for Round 4 of the Primary Science Quality Mark (PSQM). Purpose: In the intervening years, the National Curriculum and statutory assessment system of levels has been replaced with a system…

The assessment of instructional quality has been and continues to be a desirable, yet difficult endeavor in higher education. The development of new teaching evaluation frameworks along with instruments to measure various aspects of teaching practices holds promise. The challenge rests in the implementation of these frameworks and measures in…

Purpose: The purpose of this study is to identify and address significant quality gaps present in business school dissertations in India. Dissertations, an integral and a special component of the overall business school learning process, acquaint students with the practical business world. Design/methodology/approach: The authors benchmarked the…

Management and maintenance of physical facilities are ladders for climbing and achieving quality assurance in Higher Education in the 21st Century. This paper reviewed literature on the management and maintenance of physical facilities for quality assurance in Higher Education in the 21st century with the aim of accessing its implication for the…

Global policy development in schooling often looks to solutions that embrace technology and articulate a 'what works' approach to practice. This paper takes as a case study the Australian Government's "Through Growth to Achievement" report on achieving school excellence. It analyses the report through the lens of 'sublimes', which…

Maintaining the quality and comparability of qualifications has become a major priority for vocational education and training (VET) systems world-wide, especially for those countries which have decentralised assessment and reporting systems. In the absence of external examinations, one policy solution to align the assessment standards of different…

Self-regulation in the governance of higher education systems is often assumed to improve institutional performance, accountability, and responsiveness. Although studies of higher education governance have addressed the extent of self-regulation across national systems, there has been less investigation of the links between self-regulation and…

Derived from practical experience, this article outlines key aspects to be considered when developing a training programme focused on quality assurance in higher education and suggests possible measures of success for training delivery. Practice-based professional reflections are systematised into an applicable, duly tested, quality assurance…

Early childhood education [ECE] can foster the social-emotional adjustment and development of young refugee children. Still, the large numbers of newly arriving refugee families challenge the ECE capacities of host countries. In Germany, state authorities have subsidized flexible ECE programs for refugee children in response to this situation. The…