University libraries worldwide are reconceptualising the ways in which they support the research agenda in their respective institutions. This paper is based on a survey completed by member libraries of the Queensland University Libraries Office of Cooperation (QULOC), the findings of which may be informative for other university libraries. After…

This article discusses the growth and current state of learning communities (LCs) in higher education. It reviews literature on the impact of LCs, highlighting a sample of single-institution studies and describing results from multi-institutional studies. LCs have been a growing movement aimed at educational reform for decades, and evidence…

This article presents an original application of Q methodology in investigating the challenging arena of emotion in the Higher Education (HE) workplace. Q's strength lies in capturing holistic, subjective accounts of complex and contested phenomena but is unusual in employing a statistical procedure within an interpretivist framework. Here Q is…

In the mid-1990s, Mercer University's undergraduate schools placed incoming freshmen in their first mathematics course, using only their scores on the mathematics portion of the SAT (SATM). This placement policy was strongly supported by the admissions office because it did not require additional testing of the freshmen in their on-campus summer…

This chapter introduces the concept of benchmarking and how higher education institutions began to use benchmarking for a variety of purposes. Here, benchmarking is defined as a strategic and structured approach whereby an organization compares aspects of its processes and/or outcomes to those of another organization or set of organizations to…

Teacher training programs are increasingly being held under the microscope. Perhaps the most notable of recent calls to reform was the 2009 declaration by U.S. Education Secretary Arne Duncan that "by almost any standard, many if not most of the nation's 1,450 schools, colleges, and departments of education are doing a mediocre job of…

This article summarizes the process of conceptualizing the third mission of higher education institutions. First, the relevant changes in the socio-economical context of higher education are enumerated and institutional responses are described. Next, the main trends in defining the third mission are delineated, and the ways in which the various…

Sweden has a high level of student influence. At Lund University, students are not viewed as counterparts but partners in the university's activities. Lund University has carried out Student Satisfaction Surveys (barometers) since the 1990s and an overview has shown that an evaluation culture has grown during the past decade. It is, however, time…

Institutional research in UK higher education is rarely consolidated into a central office function. This is in marked comparison to the position of IR in the USA where most universities accord it a high status which is absent from the UK context. The collection, analysis and interpretation of data in the USA appears, on the whole, more systematic…

In this article, the author identifies six "traps" of institutional research. These traps are: (1) the seductive power of scenarios; (2) that change is the solution to everything; (3) "benchmarking for comfort"; (4) fixation on Research Assessment Exercise (RAE); (5) reputation over quality; and (6) dealing with the counter-intuitive. The author…

In an age in which information and data are more readily available than ever, it is critical for higher education institutions to develop tools that can communicate essential information to those who make decisions in an easy-to-understand format. One of the tools available for this purpose is a dashboard, a one- to two-page document that presents…

A fundamental factor in the internal dynamics of a college is its culture. Central to understanding organizational culture is to minimize the occurrence and consequences of cultural conflict and help foster the development of shared goals. Modifying organizational culture is important. Without culture change, there is little hope of enduring…

This longitudinal multi-institution study examines the effects of students' involvement in high school service clubs and their level of civic-mindedness when entering college on their propensity and intentions to volunteer during college. The level of civic-mindedness was measured by a self-rating of their ability to work effectively with others…

Higher education as a field of study emerged as universities became complex institutions requiring data and interpretation for effective management and governance. The field expanded in the mid-20th century, and now includes many research and other journals, books, and other reports and publications. Academic departments and centers have been…

Background/Context: Recently emerged with the implementation of the California's Public Schools Accountability Act of 1999 and the NCLB Act of 2001 is an increase in the number of education production function studies estimating the relationship between educational inputs and APIs. While the majority of past research on California school…