Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

Discussion of cultural diversity in higher education highlights the results of a survey that was conducted to identify efforts of academic libraries to facilitate or respond to cultural diversity. Percentages of minority student enrollments, minority faculty and staff members, and minority librarians are examined. (Contains 19 references.) (LRW)

Presents results from the 48th annual "Library Journal" Placements and Salaries Survey (1998). Discusses job trends; increasing salaries; decrease in placements; and graduate responses. Eight tables provide results. A sidebar by Norman Oder profiles a 1998 graduate from the Graduate School of Library and Information Science at the University of…

Following a library-wide brainstorming session and retreat, the Dean of the Maureen and Mike Mansfield Library tasked an ad-hoc committee to discuss implications for the library and its users if certain processes were implemented or eliminated in order to streamline the processing of serials. As the library's collection continues to shift from…

This study examines college libraries so as to determine whether or not they have successfully adapted to reforms at their colleges, based on Terry O'Banion's concept of the learning-college. Although numerous studies exist documenting the transformation of community colleges to the learning-college concept, few empirical studies have clarified…

In June 2004, fourteen students graduated from the first completely online degree program at The Ohio State University--the Non-Traditional PharmD (Doctor of Pharmacy) program. The program was implemented as a response to the American Council on Pharmaceutical Education requiring this degree for entry into pharmacy practice. This article reports…

Librarians use subject guides to introduce students to library materials. Surveys, usability tests, and usage statistics demonstrate that students do not relate well to subject guides. We suggest that library resources organized or delivered at a course level are more in line with how undergraduate students approach library research. (Contains 26…

In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…

This article presents an overview of a research project that was designed as a way to understand the role of Australian academic librarians in internationalising library, university, and higher education practice. In an attempt to discover what it is that librarians actually do, a survey of university librarians was undertaken to find how they…

This paper considers students' attitudes toward research and writing about research and discusses methods used to help students overcome their largely negative attitudes toward research. The paper first states that at Illinois State University in Normal, the course that follows freshman composition is one on academic discourse. The paper reports…

This compilation of statistics on Colorado's school media centers (LMCs) consists of three major components: (1) a 220-page tabulation of data arranged by school level and student enrollment level; (2) tables reporting statewide totals for school library statistics; and (3) tables with benchmark ratios for school library media center resources and…

This research project developed two strategic plans for distance education in social work. The project involved use of a developmental problem-solving methodology, creation of a conceptual framework thorough a literature search, visits to sites that use distance education, consultations with experts, and attendance at local and national…

This paper reports on a study that explores the literature of technostress--the anxiety over using technological equipment--both inside and outside of the library field. Fifty-eight unique articles were abstracted and evaluated. By using a coding sheet a measurement was taken of symptoms, reasons given for the "modern disease," and…

This paper reports on a study in which case studies of two adult writing programs in northeastern Ohio were developed to identify and describe elements that make up the programs. Data was gathered through obtrusive observation, interviews, and questionnaires. Both programs had been on going for at least 5 years. The "Geauga Writers…

Developed as a preliminary, literature-based study for a larger work in progress, this report summarizes the financial condition of academic libraries during the critical period from 1970 through the mid-1980's. The paper examines and addresses the issues which arose as libraries emerged from the 1960's, a time of unprecedented growth in library…