This thematic literature review examines technology stakeholders' perceptions regarding gamification use in contact centers. The study identifies and analyzes existing literature, drawing on various academic research sources, industry articles, and stakeholder opinions. The review highlights the potential benefits and challenges of gamification in…

Cyberbiosecurity is an emerging field at the convergence of life sciences and the digital world. As technological advances improve operational processes and expose them to vulnerabilities in agriculture and life sciences, cyberbiosecurity has become increasingly important for addressing contemporary concerns. Unfortunately, at this time,…

This qualitative Case Study sought to evaluate the perceptions of the Jamaica Constabulary Force's professional service delivery from the New Accelerated Promotions Program perspective. Institutional Theory, Transformational Leadership Theory, and Social Learning Theory were used as the primary lens for this study. JCF institutional documents on…

For decades, cluster initiatives and funding programmes have been used as instruments of industrial and innovation policy--addressing system failures by strengthening linkages among actors, fostering innovation, and developing more effective innovation systems. More recently, a growing segment of these initiatives are also focused on driving…

The purpose of this study is to analyze the governance structure of Tsinghua University at the school and the department levels. This study takes a qualitative approach by collecting data from university archive and in-depth interviews. The data were triangulated to seek for common patterns and emerging themes. Five types of governance at the…

The importance of engaging and effective learning environments for science, technology, engineering and mathematics (STEM) has been internationally recognised. However, no comprehensive pedagogical frameworks exist that support STEM learning environment design. In this study, a pedagogical framework and principles for STEM learning environment…

Frank Abrahams's career in music education has been marked by a theme of advocacy for others. This article examines three areas of advocacy apparent in his work and publications: advocacy for students; advocacy for teachers; and advocacy for people historically marginalized in American society. Through books, articles, research, book chapters,…

People with disabilities develop skills associated with self-determined action when supports and opportunities, aligned to their strengths and values, are provided in the environments in which they live, learn, and work. Researchers have suggested that a complex array of contextual factors impacts how people with disabilities and their key…

Background: Health educators and advocacy groups often use side-by-side visual images to communicate about equity and to distinguish it from equality. Despite the near-ubiquity of these images, little is known about how they are understood by different audiences. Aims: To assess the effectiveness of an image commonly used to communicate about…

Neurodivergent students, including autistic students, often benefit from faculty support to navigate college challenges. To better equip faculty in their interactions with neurodivergent students and enhance their understanding, NeuroPREP, a faculty training program was developed. Comprising four 20-min modules, NeuroPREP addresses key topics…

Purpose: The paper examines the succession management strategies and the preparation level of heirs in the context of family-owned educational institutions in Nepal. Design/methodology/approach: Sixteen in-depth, semi-structured interviews with the institution's leader were conducted. Each interview was transcribed using content analysis. Several…

Background: Physical education (PE) is a marginalized profession that is socially and emotionally demanding. PE teachers are prone to early career attrition, isolation, and burnout as a result of negative emotional experiences. While these outcomes are customary, little is known about how teachers' emotions change across their careers. The purpose…

This case provides students with an opportunity to observe RunCzech, a historically successful sport event organization, as they navigate a crisis and strive to satisfy all stakeholders, with emphasis on the sponsor stakeholders. Students are familiarized with the challenges facing RunCzech and their corresponding response. The event organizers…

Advancing equity is a major challenge facing education systems globally. This creates an imperative for researchers to work with policymakers and practitioners to affect change. There have been many attempts to do this using various forms of action-oriented research and a considerable body of knowledge exists about their strengths and limitations.…

Professional practice placements are an essential component of allied health and nursing programs. Whilst most students pass these placements, a small percentage of students will fail or be at risk of failing. Supporting students undergoing a failing experience is a time critical, time consuming, emotional and resource-heavy task which is often…