Investigates the ability of volunteer telephone services to furnish facilitative conditions to callers by determining the level of empathic understanding offered by such volunteers. Uses Carkhuff's Five-Point Empathy Scale to indicate that the length of calls increases as the level of empathic understanding offered rises. (Author/PC)

Ten self-contained audiovisual instructional packages are described. These explain what public service is, provide examples of types of public service positions, and discuss one of the skills needed for public service employment.

In the first half of 1986, moderate job growth continued, but only in the service-producing sector and in construction; the level and rate of unemployment were about unchanged, as employment increases matched labor force expansion. (Author/CT)

Productivity, as measured by output per employee hour, grew in 1984 in about three quarters of the industries for which the Bureau of Labor Statistics regularly publishes data. (A table shows productivity trends in industries measured by the Bureau, including mining, transportation and utilities, and trade and services.) (CT)

One electronics technician's story is told to illustrate the growth of opportunities in electronic service technology. (DS)

Discusses four categories of problems associated with setting up public service internship programs. The categories are (1) conceptualization of internship experiences within the broad scope of liberal arts education, (2) structural difficulties arising from institutional commitments to internship development, (3) student socialization, and (4)…

This article: (1) clarifies the meaning and intent of contract services; (2) reviews past and current uses and implications; (3) discusses conditions and circumstances that influence use of contracting services; and (4) presents a conceptual model that reduces negative connotations and that encourages use of contract services as a management tool.…

A project to survey retired engineers in the State of Missouri is discussed. The thrust of the survey is to identify those individuals interested in participating in a program in which their skills can be applied to the solution of community problems. (CS)

Identifies domains of unethical service communication and proposes a research agenda for examining service ethics. Calls for research to explore service ethics among different occupational groups, investigate effects of unethical practices on service providers and customers, and identify characteristics of organizational climates which foster…

Results of 196 usable surveys from and 22 interviews with union organizers showed that some service sector and pink-collar occupation organizers used different organizing styles in predominantly female occupations. Female organizers, especially in manufacturing unions, tended to be explicitly gender conscious. (SK)

By 2005, U.S. employment is expected to increase by 26.4 million, a 1.5% annual rate. Services will provide more than half of new job growth. Construction will add jobs; manufacturing employment will decline. Public sector employment will grow more slowly than average. (SK)

In 1999 unemployment reached a 30-year low; more than half of all job growth was in services; federal employment increased because of Census 2000; the home health care industry began a slight recovery. Nearly half of total employment growth was in high-paying managerial and professional specialties, especially for women and blacks. (SK)

Draws from a research project on young grocery and fast-food workers in the United States and Canada to discuss some of the ways in which workplace text and literacy have an impact on the lives of working youth. Concludes that educators should reject the idea that there is little to be said about the literacy practices of low-end service sector…

Employment data and projections for various industries and occupations are provided for Washington, D.C., and Prince George's County (MD), as they were presented at a two-session workshop conducted to help participants assess their career opportunities in the job market of the 1980's. The workshop agenda is followed by copies of the informational…