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Freides, Thelma; Scanlan, Jean M. – RQ, 1979
This report includes an account of the RASD program of the American Library Association at the 1979 Dallas Conference with an annotated bibliography on guidelines for information services, and a questionnaire distributed at the RASD Business Reference Services Committee meeting at Dallas, with tabulated results. (JD)
Descriptors: Annotated Bibliographies, Conference Reports, Guidelines, Libraries

Kusack, James M. – RQ, 1979
Discusses the benefits to patrons and librarians of integrating online database searching with traditional reference services, and makes recommendations for maximizing those benefits. (Author/JD)
Descriptors: Attitude Change, Databases, Library Services, Online Systems

Malbin, Susan L. – College & Research Libraries, 1997
Reviews two strands of modern archival writing about reference: one stressing the importance of subject finding aids; the other relying on traditional forms of archival retrieval. Each has emphasized the advantages of new technology but neglected the importance of the reference interview. Raises issues for research and recommends improved…
Descriptors: Archives, Information Retrieval, Information Technology, Library Education

Dent, Valeda Frances – Research Strategies, 2000
Describes the Interactive Reference Assistance project developed at the University of Michigan to provide remote reference service for students in campus residence halls through the use of specialized software, desktop computers, and desktop cameras that allowed video and audio links directly to library reference staff. (LRW)
Descriptors: Academic Libraries, Computer Software, Higher Education, Library Services

Rothstein, Samuel – Reference Librarian, 1989
Discusses the ethical problems of the reference librarian-client relationship in terms of the responsibilities of the librarian and the policies of the library. Codes of ethics are found to be of little use, and other approaches to solving ethical problems--such as identification and discussion of issues--are suggested. (36 references) (MES)
Descriptors: Codes of Ethics, Ethics, Librarians, Library Associations

Westbrook, Lynn – Reference Services Review, 1990
Argues that valid evaluation of reference services should involve triangulation, that is, the systematic use of a variety of carefully chosen research methods. The use of triangulation in conjunction with several qualitative research methods is described and guidelines to the implementation of a qualitative research project are provided. (27…
Descriptors: Interviews, Naturalistic Observation, Participant Observation, Qualitative Research

Woodard, Beth S. – Reference Services Review, 1989
This annotated bibliography recommends 58 readings in 9 categories from the training literature for reference librarians: (1) overviews; (2) establishing an atmosphere to facilitate learning; (3) assessing needs; (4) defining competent performance; (5) writing training objectives; (6) selecting training methodologies; (7) maintaining skill levels;…
Descriptors: Annotated Bibliographies, Library Education, Library Personnel, Reference Services

Norman, O. Gene – Reference Librarian, 1995
Relates the marketing concept to library reference services. Highlights include a review of the literature and an overview of marketing, including research, the marketing mix, strategic plan, marketing plan, and marketing audit. Marketing principles are applied to reference services through the marketing mix elements of product, price, place, and…
Descriptors: Advertising, Costs, Library Services, Literature Reviews

Dyson, Lillie Seward – Public Libraries, 1992
Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are…
Descriptors: Library Surveys, Professional Training, Public Libraries, Reference Services

Low, Kathleen – Reference Librarian, 1990
Describes some of the services provided by the State Information and Reference Center of the California State Library, including the annotated bibliographies "Management Trends" and "Special Topics," and the provision of direct access to the University of California's online catalog. (EAM)
Descriptors: Annotated Bibliographies, Online Catalogs, Reference Services, State Libraries

Quinn, Brian – Research Strategies, 1994
A search of the literature was conducted to determine the extent to which librarians outside the reference department have been involved in bibliographic instruction (BI). Although few studies were found that address this issue, some of the scant material suggested that non-reference librarians have been linked to BI. (Contains eight references.)…
Descriptors: Librarians, Library Instruction, Library Research, Literature Reviews

Bunge, Charles A. – Reference Librarian, 1994
This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)
Descriptors: Evaluation Methods, Library Personnel, Library Services, Literature Reviews

Gainor, Larry; Foster, Erin – RSR Reference Services Review, 1993
Provides a brief description of Usenet, the computer network, and discusses how it may be applied in library settings. How to become a Usenet user, when to choose Usenet instead of a listserv group, and its use as a discussion and reference tool are covered. Six examples of Usenet communications are included. (nine references) (KRN)
Descriptors: Computer Networks, Information Networks, Libraries, Library Automation
Tyckoson, David A. – American Libraries, 1999
Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)
Descriptors: Library Automation, Library Personnel, Library Services, Problems

Nagle, Ellen – Library Trends, 1996
Reviews changes in health sciences libraries, including the evolving role of health sciences librarians, education and training of health sciences librarians, rethinking reference services, impact on quality health care, improving the value of information, virtual libraries, National Library of Medicine initiatives, and quality initiatives. (LRW)
Descriptors: Change, Library Education, Library Role, Library Services