The paper reviews the current state of research into the long-disputed concept of intercultural competence by evaluating its varying definitions in German debates. The superficial clarity of the concept is unmasked to reveal fundamental differences in the answers given to questions like: what is the goal of intercultural competence; is…

The purpose of this study was to investigate the use of symbolic expressions (e.g., "BTW," "LOL," "UR") in an SMS text messaging corpus consisting of over 10,000 text messages. More specifically, the purpose was to determine, not only how frequently these symbolic expressions are used, but how they are utilized in terms of the language functions…

This study investigates the effect of the presentation of social network diagrams on virtual team members' interaction behavior via e-mail. E-mail transaction data from 22 software developers in a Korean IT company was analyzed and depicted as diagrams by social network analysis (SNA), and presented to the members as an intervention. Results…

Although textbooks are filled with practical communication advice, many students overlook the importance of basing practical advice about communication on quality research. This oversight is important for two reasons. First, given the explosion of self-help remedies focused on communication, students should learn to distinguish between…

Four studies explored the communicative behaviors of people who outperform others in a relevant or irrelevant field and the impression formed of these outperformers by the outperformed people. In line with the premises of the self-evaluation maintenance model (A. Tesser, 1988) and the STTUC framework (J. J. Exline & M. Lobel, 1999), Studies 1 and…

Within the last 12 years, email has emerged as the most commonly used form of written communication in the corporate workplace. Several factors have contributed to the widespread use of email. This form of communication is generally rapid, is more economical than distributing or mailing printed documents, and permits simultaneous communication…

For more than 50 years, business professionals and some researchers have held that effective listening is a highly desirable workplace skill (Cooper, 1997; Husband, Cooper, & Monsour, 1988; Nichols & Stevens, 1957; Rogers & Rothlisberger, 1952; Sypher, 1984). However, listening as an organizational variable continues to be seen as a "soft" skill…

Verbal report protocols have been considered as direct representations of individual cognitive processes. The present study examined the social nature of verbal reports, particularly focusing on whether and in what ways concurrent think-aloud (TA) protocol data are recipient-designed. The results of this study suggest that verbal reports elicited…

Though an emerging research area, serial argumentation has yet to be cohesively explored from a theoretical lens. The current project thus extends and updates Trapp and Hoff's (1985) original serial argument model by explicating and testing a theoretical process an individual goes through immediately before, during, and after a serial argument…

An emerging trend in health communication research advocates the need to foreground articulations of health by participants who are at the core of any health campaign. Scholarly work suggests that the culture-centered approach to health communication can provide a theoretical and practical framework to achieve this objective. The culture-centered…

An abundance of academic research has focused on identifying, explicating, operationalizing, and analyzing variables used to understand the dynamics of customer service. Despite this scholarly attention, applied researchers and the popular press have long reported consumers' dissatisfaction with the service received during their customer…

If communication research is to make a greater difference in society, change is needed in the ways that communication scholarship is taught to and produced by students. To do so, I contend that changes must occur in two areas. First, change must occur at the undergraduate level where students must be given the opportunity to become directly…

This article, designed for both consulting practitioners and academics, reveals what it is like to do a high-level and high-profile client consultancy. This consultancy was highly informed by and assumes a working knowledge of instructional communication theory, research, and methods as well as drawing upon contemporary communication scholarship…

This research explores how cues deposited by social partners onto one's online networking profile affect observers' impressions of the profile owner. An experiment tested the relationships between both (a) what one's associates say about a person on a social network site via "wall postings," where friends leave public messages, and (b) the…

It is well-established that language skills are amongst the best predictors of educational success. Consistent with this, findings from a population-based longitudinal study of parents and children in the UK indicate that language development at the age of two years predicts children's performance on entering primary school. Moreover, children who…