This report presents results from a National Coalition of Advocates for Students' (NCAS) study (Looking for America) of intergroup relations between immigrant and U.S. born students in public schools and the organization's collaboration with selected schools to improve those relationships. The report reveals school practices designed to improve…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses conflict resolution, focuses on helping employees understand…

Instructional materials are provided for a course that deals with improving assertiveness and attitude at work. Designed for use in a workplace literacy project, the course, developed by Mercer County Community College (New Jersey) and its partners, is also intended to teach students techniques of dealing with difficult people and effective…

The lessons in this handbook may be incorporated into individual courses in social studies, humanities, language arts, and science, or used as a basis for multidisciplinary or team teaching. The book is aimed at the middle grade level. With only minor changes, it can easily be adapted for grade 5 U.S. history or even for the 11th grade course. An…

This curriculum project focuses on U.S.-Soviet relations and the choices that U.S. citizens face today in addressing the Soviet Union and the threat of nuclear war. This book is intended as a resource guide to accompany a 22-minute video presentation and student text that are part of the "Four Futures" curriculum. The resource book…

This self-instructional unit for supervisors and managers in the British hotel and catering industry is designed to consolidate the work covered in a 1-day course. The document begins with an introduction and advice on how to use the unit. The following topics are covered: (1) the law and personnel procedures; (2) consultation and negotiation; (3)…

Positive Adolescent Choices Training (PACT) is a health promotion program providing violence prevention programming targeted at black youth, at high risk for becoming either perpetrators or victims of violence. Conducted by the School of Professional Psychology of Wright State University in Dayton, Ohio, in cooperation with Dayton Public Schools,…

This is the first of a series of planned studies undertaken (by court order) by the Massachusetts State Board of Education in order to monitor the progress toward desegregation in the Boston Public Schools. This volume includes the reports produced by department staff in areas monitored, together with selected statistical and other information…

The instructional objectives of values education to be taught in the K-12 Utah public schools are outlined and cross-referenced to each subject area in the curriculum. It is the responsibility of the schools to help students clarify perceptions and values with respect to self and society. The major categories of values education goals are: rights…

This paper presents a set of three integrative exercises created to help college students develop workplace skills through simulation. Interviewing, listening, providing feedback, setting goals, empowering, coaching, managing change, handling conflict, and making decisions are clustered and modeled at intervals that synthesize course learning.

This study is an attempt to identify social interactions which fit into a Piagetian model for cognitive change, and specifically to examine the degree to which the frequency of those interactions predicts the rate of cognitive development. The subjects were 74 elementary school children enrolled in 19 K-4 classrooms. These children were in the…

Four areas of college management responsibility are reviewed: the mission of the organization; administrator/faculty relationship; individual stress; and measuring organizational health. According to Argyris (1980) an organization updates its goals (1) as a consequence of detecting and solving routine problems, and (2) through periodical…

This curriculum guide contains four units for a secondary consumer and homemaking education course in dynamics of living. Unit titles include (1) Understanding Ourselves (Personality, Human Needs, Value Clarification), (2) Interpersonal Relationship (Developing Relationships, Communication, Accepting Responsibility, Conflict and Change), (3)…

The institutional goals of the University of Illinois and the Illinois Board of Higher Education during the 1960s and conflict between the two entities are examined. One goal of the University of Illinois was to develop new general purpose campuses in the urban areas of the state in order to increase its educational services to the state. One goal…