ERIC Number: ED597581
Record Type: Non-Journal
Publication Date: 2019-Jul
Pages: 87
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: N/A
Integrating Technology and Advising: Studying Enhancements to Colleges' iPASS Practices
Mayer, Alexander; Kalamkarian, Hoori Santikian; Cohen, Benjamin; Pellegrino, Lauren; Boynton, Melissa; Yang, Edith
MDRC
Integrated Planning and Advising for Student Success (iPASS) is an initiative funded by the Bill & Melinda Gates Foundation to support colleges seeking to incorporate technology into their advising and student services. In iPASS, such technology is intended to increase advising's emphasis on a student's entire college experience, enabling advisors to more easily: (1) intervene when students show early warning signs of academic and nonacademic challenges; (2) regularly follow up as students progress through college; (3) refer students to tutoring and other support services when needed; and (4) provide personalized guidance that reflects students' unique needs. MDRC and CCRC partnered with three institutions already implementing iPASS--California State University, Fresno; Montgomery County Community College; and the University of North Carolina at Charlotte--to study how technology can support advising redesign, employing a randomized controlled trial research design. The three institutions increased their emphasis on providing timely support, boosted their use of advising technologies, and used administrative and communication strategies to increase student contact with advisors. The enhancements generally produced only a modestly different experience for students in the program group compared with students in the control group, although at one college, the enhancements did substantially increase the number of students who had contact with an advisor. Consequently, it is not surprising that the enhancements have so far had no discernible positive effects on students' academic performance. Nonetheless, some staff members indicated in interviews that implementing and enhancing iPASS has enabled their institution to take steps toward a stronger system to support students and help them succeed.
Descriptors: Technology Integration, Academic Advising, Academic Support Services, Student Personnel Services, Intervention, At Risk Students, College Students, Progress Monitoring, Referral, Guidance, School Counseling, Program Implementation, Fidelity, Outcomes of Education
MDRC. 16 East 34th Street 19th Floor, New York, NY 10016-4326. Tel: 212-532-3200; Fax: 212-684-0832; e-mail: publications@mdrc.org; Web site: http://www.mdrc.org
Publication Type: Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: Bill and Melinda Gates Foundation
Authoring Institution: MDRC; Columbia University, Community College Research Center
Identifiers - Location: California; Maryland; North Carolina
Grant or Contract Numbers: N/A
What Works Clearinghouse Reviewed: Meets Evidence Standards without Reservations
WWC Study Page: https://ies.ed.gov/ncee/wwc/Study/89371