This kit of training strategies and case studies is designed to help trainers to become more successful with their communication and training in the tourism and hospitality industry and to train employees with low language, literacy, and numeracy skills more effectively and efficiently. It is intended for trainers who do some on-the-job skills…

These three learning modules were developed for a workplace literacy project conducted cooperatively through the Minnesota Teamsters Service Bureau and Northeast Metro Technical College. They are part of the job-specific curriculum for commercial truck drivers developed during the project. The three modules, "Managing the…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses making suggestions, encourages and prepares workers to share…

This guide is designed to help workplace trainers in the textile, clothing, and footwear (TCF) industry to become more aware of the language, literacy, and numeracy demands of training. It is divided into two main sections. Section 1, "Background Information," covers understanding language, literacy, and numeracy; understanding training…

The worksheets and tutor tips included in this document were created to tutor the physical plant employees at the State University of New York College at Brockport. They contain general objectives for all workers as well as those related to their jobs in maintenance of the buildings and grounds of the university. The materials list 44 job…

This instructor's guide was used to help instructors present a course in test-taking skills and five areas that are tested in a standardized test used for apprenticeship screening at many manufacturing companies. The course description lists target audience, general objective, and typical results observed. The rationale for the whole language…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

A 3-year workplace literacy project combined the resources and efforts of a junior and a technical college, literacy education providers, and businesses to implement an assessment and education program for textile workers. The program included four components: (1) reading, writing, speaking, listening, and mathematics skills; (2) creative…

This document contains brief summaries of websites likely to be of interest to adult educators, as well as summaries of Internet listservs that adult educators may wish to join. The publication organizes the websites into the following 12 broad categories: (1) general adult literacy; (2) English as a second language; (3) workplace education and…

A workplace basic skills project for the metal casting industry was established jointly by Central Alabama Community College and Robinson Foundry, Inc. Evaluation of the project was made through a commercial test of hourly workers' general literacy level gains, instructor-developed pre- and posttests of mastery of the industrial process and…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. It is a short guide to workplace health and safety issues, laws, and regulations, especially in Massachusetts. Topics covered include the following: (1) safety issues--workplace ergonomics, the…

This teaching guide contains nine lesson plans for teaching job-related English for speakers of other languages (ESOL) to employees at Barber Foods in Maine. The lessons cover the following topics: (1) rotation directions; (2) protective clothing (level 2 and level 2/3); (3) talking to supervisors; (4) accident prevention; (5) machinery…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses active listening and feedback, is meant to help workers learn…

Drawing upon published research, reports, and critical analyses, this paper examines the major issues involved in helping private business and industry face the challenge of effectively training limited-English-proficient (LEP) employees. The literature review is part of a larger project that is developing nine demonstration private…

A demonstration project was conducted in Alabama to create a basic skills workplace curriculum that would assist a local corporation in improving work force productivity. During the 3-year project, a job-specific curriculum was written for Russell Corporation's Skills Training at Russell (STAR) program. The curriculum covered four topics: safety,…