This interview guide can be used to determine whether a workplace literacy provider has the skills to develop and deliver a successful workplace literacy program that will meet the needs of a business and build the productive capacity of its employees. It can be used to assess the capabilities of a wide variety of literacy providers, including…

This document contains a final report, evaluation, and curriculum materials from a project conducted at the RJR Nabisco plant in Indianapolis to upgrade the literacy and numeracy skills of the workers to facilitate technological changes to production lines. As the final report explains, although the goal of the project was to recruit and test 150…

The American Management Association's (AMA) 10th annual survey on workplace testing was mailed in January 1996 to a sample of its 9,500 member companies, resulting in 961 usable responses. The survey sought to determine how many firms test for "basic skills," how job applicants perform on these tests, how much the tests costs, and what firms do…

This instructor's guide contains 11 lesson plans for inplant classes on workplace skills for employees in a cement plant. The 11 units cover the following topics: goals; interpreting memoranda; applying a standard set of work procedures; qualities of a safe worker; accident prevention; insurance forms; vocabulary development; inventory control…

This document contains the instructional materials developed and presented in workshops on conflict resolution at a regional hospital. The workshop covers analyzing conflict and conflict resolution strategies and their effects. The guide includes a workshop mission, overview, information sheets, work sheets, key questions and answers, and…

This document contains the instructional materials developed and presented in workshops on communications skills improvement at a regional hospital. The workshop was designed to help participants gain skills that enable them to do the following: (1) identify and overcome roadblocks to effective communication; (2) decode "hidden messages"; (3)…

A workplace literacy demonstration project involving a hospital and a manufacturing company in New York City was conducted between May 1992 and June 1993. Two classes in the spring and fall were conducted. A total of 41 hospital personnel and 30 manufacturing company employees began the training, and 25 hospital employees and 27 manufacturing…

As the technology of the workplace changes, U.S. workers are called upon to have increasingly high workplace literacy skills in order to remain competitive. These skills encompass more than academic skills of reading and arithmetic; they involve complex applications of reasoning and problem-solving skills. In order to meet the need for workers…

This packet contains seven learning modules developed for use in Fieldcrest Cannon workplace literacy classes for dye tub operators. The modules cover the following topics: (1) communications 1; (2) communications 2; (3) general safety; (4) chemical safety; (5) calculator; (6) benefits; and (7) statistical process control. Modules consist of an…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. It discusses personal development, providing readers with new insights and positive ways of thinking and feeling about themselves, others, places, and things in their lives. The booklet's emphasis is…

Employees of Hannaford Brothers Company, Nichols Portland, and Wood Structures in the Casco Bay area of Maine participated in a series of tours at each worksite for three consecutive Tuesdays in August 1995. Each group of employees, some of whom were limited English speakers engaged in workplace literacy classes, planned a tour of their facility,…

Basic skills education has become a pressing need in the construction industry as jobs become more complex and fewer workers have needed skills. However, the construction industry lags in spending on training for entry-level workers. The Home Builders Institute (HBI) is testing a pilot basic skills program that it hopes will prove useful to the…

A study was conducted to obtain information about the involvement of the private sector in creating literacy programs for employees. Specifically, it examined the extent to which selected Fortune 500 companies were involved in literacy training and the extent to which materials and methods used were relevant to specific job tasks. An analysis of…

The need for a better educated work force has created a corresponding need for workplace literacy programs. A number of issues have emerged as the focus of literacy education has shifted from improving social mobility to providing employment-related literacy programs. Some of these issues are related to the need for more resources for workplace…

CASAS (Comprehensive Adult Student Assessment System) and ACT (American College Testing) have separately developed systems to identify the skills needed in the workplace. A research project studied the relationship between CASAS' Workforce Learning Systems (WLS) and ACT's Work Keys to determine how the systems could be linked to support…