As part of a project that identified the specific literacy skills required in ten occupations, this report provides two levels of instructional information about secretaries. Factual data are presented in Parts I and II for use in decision making by program developers, administrators, teachers, and counselors. These sections note the specific…

Illiterate workers in industrial jobs can endanger themselves and fellow workers by misreading warning signs and can cost companies millions by misreading instructions. The problem of literacy is also apparent in offices, where often dictated correspondence must be retyped at least once because of errors. Of 800 companies surveyed, 35% felt they…

CASAS (Comprehensive Adult Student Assessment System) and ACT (American College Testing) have separately developed systems to identify the skills needed in the workplace. A research project studied the relationship between CASAS' Workforce Learning Systems (WLS) and ACT's Work Keys to determine how the systems could be linked to support…

Studies have confirmed that there is a strong correlation between employees' levels of basic workplace skills and their productivity in the workplace. Programs to build basic workplace skills have been shown to yield the following positive results: more instances of employees using reading and writing on the job, higher employee participation in…

This report describes the following components of the Nestle Workplace Literacy Project: six job task analyses, curricula for six workplace basic skills training programs, delivery of courses using these curricula, and evaluation of the process. These six job categories were targeted for training: forklift loader/checker, BB's processing systems…

This guide is designed to provide private industry councils (PICs) with information on developing workplace literacy or job-related basic skills programs. Chapter 1 contains an overview of the nation's literacy problem and how it affects business and is designed to provide PIC members with background information to use when discussing the problem…

This instructor's guide contains materials for a 40-hour course that explores interpersonal communication and improves participants' ability to communicate with fellow workers and family members. A title page provides a course description with target audience and general objective. An introduction covers design of the 10-week course, with 2 2-hour…

Project WORKSMART was a Nashville, Tennessee-based workplace literacy project to provide an exemplary multidimensional workplace literacy program while simultaneously demonstrating products and practices that promote lifelong learning that can be customized and replicated in diverse work environments. The project was a partnership between…

Most corporate funds for workplace literacy programs are invested in intermediate literate workers. Questions regarding these learners concern what should be expected of them; what they should expect of workplace literacy programs; who or what should determine these criteria; and ramifications of the answers. Issues that affect the answers are the…

Site visits to 17 workplace education projects funded in the second year of the Massachusetts Workplace Education Initiative are reported for year 1 and year 2 projects. The year one projects are as follows: EASCO Handtool Company (Springfield), T.J. Maxx Distribution Center (Worcester), laundry workers (Boston/Lynn), AT&T (Lawrence), and…

This document, developed by Mercer County Community College (New Jersey) and its partners, offers lists of topics covered in each day of a 24-day course designed to teach General Motors employees the following skills: document information; write clear directions and instructions; outline and organize thoughts and ideas; write memos and business…

CertainTeed's Precision Strike training program was designed to close the gaps between the current status of its workplace and where that work force needed to be to compete successfully in global markets. Precision Strike included Skills and Knowledge in Lifelong Learning (SKILL) customized, computerized lessons in basic skills, one-on-one…

A workplace literacy survey was developed and distributed to 4,104 private-sector businesses throughout Illinois to gain a complete and statistically reliable profile of workforce literacy programs. Employers returned 1,340 usable responses. Findings indicated that 53 percent of Illinois firms reported a need to upgrade employees basic skills, yet…

The 146 tests described in this bibliography include measures of expressive language, language development, articulation, language or communication problems, morpheme development, receptive skills, language proficiency, and social-communication skills. Types of tests include achievement, aptitude, screening, and diagnostic instruments. Various…

This brief is a combination directory of contact persons and annotated bibliography designed to provide information on developing and implementing basic skills training programs for workers in the health care industry. The first section contains information on 33 contact persons currently operating employee basic skills programs for health care…