This interview guide can be used to determine whether a workplace literacy provider has the skills to develop and deliver a successful workplace literacy program that will meet the needs of a business and build the productive capacity of its employees. It can be used to assess the capabilities of a wide variety of literacy providers, including…

This product checklist can be used to determine whether a particular workplace literacy product (such as a series of instructional workbooks, curriculum guides, or computerized instructional systems), follows best practice and will meet the needs of a particular business firm and build the productive capacity of its employees. The checklist was…

Analysis of the Project ALERT (Adult Literacy Enhanced & Redefined through Training) Workplace Literacy Project produced a description of the needs assessment process, steps, and instruments that can be used for needs assessment in other workplace education projects. The data for the needs assessment were collected through the following methods: a…

This document presents the Project ALERT (Adult Literacy Enhanced & Redefined through Training) Workplace Literacy Project model. It describes each of the seven components of implementation: instructional delivery, staff development, recruitment, incentives, resources, organizational constraints, and union and management relations. Evaluation…

Drawing upon published research, reports, and critical analyses, this paper examines the major issues involved in helping private business and industry face the challenge of effectively training limited-English-proficient (LEP) employees. The literature review is part of a larger project that is developing nine demonstration private…

This manual, which is based on extensive research on cognitive psychology and organizational theory, contains resources for nine workshop sessions designed to help people become creative problem solvers in their workplace and their lives. The materials are based on Bransford and Stein's IDEAL model, according to which successful problem solving…

This conference summary contains 36 presentations. Participants' comments, taken from response cards, are quoted throughout. Presentations from the Opening Plenary include a keynote address--"What Is Literacy?: Critical Issues for the Next Decade" (John Ryan) and four "Panelist Presentations" (Francis Kazemek, Lorraine Fox,…

The Australian engineering company, Jaques, and Swinburne University of Technology conducted a joint project to write more than 190 operating instructions for the company's 77 employees. First, the university's Workplace Skills Unit (WSU) interviewed 75 production workers to identify their language, literacy, and training needs. The WSU negotiated…