There are two parts to this paper. In the first part, the paper takes a preliminary look at an emerging dominant literacy, IT literacy, and its potential impact on some members of relevant communities. Drawing on the perception of literacy as social practice, the paper locates organisational processes within institutions as belonging to a specific…

Purpose: This paper aims to explore how a new type of workplace training program can be created that truly enables participants to move from words to action. Recognizing the need to understand trainee-work environment dynamics the authors criticize training efforts that center on targeted learning events, instead highlighting the role of…

Purpose: The purpose of this case study was to explore the strategies regional campus leaders used to engage staff and foster performance while required to work remotely during the COVID-19 global pandemic. Methodology: A qualitative case study design, using semistructured interviews, was used to answer the following research question that guided…

The purpose of this quantitative comparative study was to examine differences in five components of technostress across three employee groups (Faculty, Administrators, and Staff) in U.S. higher education. Jena and Mahanti's technostress-demographic model provided the theoretical framework for this study. The five components of technostress…

This dissertation presents three separate studies related to the experiences of university professional staff, including their work stress and relationship to undergraduate students. Findings from these studies show that professional staff are well-positioned to act as institutional and empowerment agents (Stanton-Salazar, 2011) on behalf of…

The CUPA-HR Higher Education Employee Retention Survey (ERS) was created to better understand the factors underlying the retention crisis that continues in the wake of the COVID-19 pandemic -- the reasons higher ed employees are looking for other employment, the characteristics of those at risk for leaving, and what higher ed leaders can do to…

Purpose: This study aims to support researchers and practitioners in finding suitable instruments for future research studies and organizational quality assessments. Design/methodology/approach: Employees' success of learning at work is strongly influenced by the quality of the workplace learning environment. In the recent decades growing effort…

Unemployment and underemployment have consistently been shown to be higher in autistic adults relative to non-autistic adults. This may be due, in part, to a lack of workplace accommodations being made for autistic people. One factor that may contribute to employment inequalities in autistic people is differences in attitudes towards interpersonal…

Student activities are an important part of the student life experience on college campuses (Barham & Winston, 2006). Student activities professionals are key to helping students become, and stay, engaged during their educational experience (Komives, 2019). While student activities staff provide care and support, the staff themselves are not…

In the United States, the K12 public school district's task is educating our country's youth. This task is supported by educators, bus drivers, maintenance and construction staff, information technology staff, financial staff, and executive staff, to mention a few of the district features that support our educational responsibilities to our youth.…

The lack of learning transfer is a significant issue facing many organizations across the United States. Senior leaders and managers must be ready to support the development of their employees to see an increased return on investment. The purpose of this interpretative phenomenological analysis study was to explore how employees perceived the…

The purpose of this quantitative non-experimental comparative study was to examine differences within subdimensions of work ethic among Gen X, Gen Y, and Gen Z employees who worked in a remote setting between March 11, 2020, and May 11, 2023, during the COVID-19 pandemic in the United States. The two theories guiding this study, within the…

This article explores narratives of how COVID-19 impacted the performing arts sector, by drawing on interviews with creative workers in Aotearoa New Zealand. Despite the late exposure to COVID-19 and the adoption of an elimination approach that afforded opportunities for performing arts to continue to varying extents between 2019 and 2022,…

Fostering staff well-being can no longer be the responsibility of individual staff but needs to be built into structures, practices, and social norms in residence life departments. We drew on elements of participatory action research to provide guidance for departments striving to intentionally prioritize staff wellness. First, based on literature…

This study examines the benefits to leaders, managers, and employees of developing emotionally intelligent work teams to improve library services and project outcomes. These high performing teams form a cohesive identity based solely upon trust. The characteristics of these groups are considered and their contribution to enhancing organizational…