Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

A study was conducted by students in two sections of a writing course at the Midlothian Campus of Virginia's John Tyler Community College to determine the characteristics of the college's adjunct faculty and their satisfaction with contract conditions, working conditions, and opportunities for professional development. Students developed a…

This paper addresses the shortage of physicians providing medical services to rural communities in Queensland, Australia. Queensland is the fastest growing Australian state, but it has the lowest ratio of total doctors to population. Data indicate there may be twice as many patients per rural doctor compared with the city, which represents a…

Employees with mental retardation can lose their jobs because their productivity is low due to an inability to perform their jobs quickly and with a minimum of extraneous movements. This guide presents procedures, borrowed from the business world, that can be used to assist people with mental retardation to improve their work quality and…

A study examined the influence of behavioral activities such as teaching, research, and service on faculty career satisfaction using Astin's theory of involvement. The research tested Astin's theory in predicting variations in career satisfaction by disciplinary category, and the contention that disciplinary differences are critical for…

All employees are influenced by career management actions at each step of their career. The responsibility for career planning rests with the individual, whereas the responsibility for career development support should be the employer's: career management is a shared decision. Career planning training helps employees to analyze their interests and…

In February 1990, a study was conducted by the Rancho Santiago College (RSC) Research Committee and Planning Council to assess institutional effectiveness, using college climate as one correlate of RSC's success. A staff morale survey instrument, distributed to all full- and part-time faculty and staff, yielded an overall response rate of 36%, and…

This essay reviews quality of work life as a management technique and argues that quality-of-work-life programs, conceptualized multidimensionally, offer a unique mechanism for improving working conditions in schools and within districts. A brief analysis of major management ideologies concludes that some techniques advocated under the label of…

This paper is based on a descriptive study of six elementary school secretaries. The study was undertaken to gain an understanding of the work of the school secretary and how this work might contribute to school effectiveness. Several research methods were combined in this study: onsite observations, interviews with secretaries and their…

This appendix to the final report of a study on effectiveness in work roles contains nine methodological appendixes that provide the technical details of the measures used in the five-year study. (CE 016 655 is the final report.) Appendixes A and B are reproductions of the interview schedules for phases 1 and 2 and appendixes C and D reproduce the…

Theoretical models of social structure are analyzed in light of modern work patterns, social affiliations, and social attitudes. It is hypothesized that previous paradigms for society were based on classic theory which analyzed the then emergent forms of social structure and relationships. Because social structures and relationships have changed,…

The sourcebook of tables presents basic descriptive statistics on all questions asked in the 1972-73 Quality of Employment Survey. Based on the Survey of Working Conditions 1969-70, this second survey obtained data from the same population and repeated the same core measures, with some adjustment. Data for the survey were obtained through personal…

Relatively few studies of job satisfaction have dealt with sex as a significant variable. Recent studies have determined that Maslow's hierarchy of needs has particular application to the work situation and to an examination of sex differences in intrinsic job satisfaction. A questionnaire based on Maslow's hierarchy was sent to all of the 378…

This five-section symposium report includes 22 papers assessing the state-of-the-art in occupational research. Section 1, Occupational Analysis, Structure, and Methods, contains four papers that discuss: the Air Force Occupational Research project, methodologies in job analysis, evaluation, structures and requirements, career development,…

The study describes an exploratory effort to develop procedures and techniques to assess work-relevant affect. A stimulus word list, consisting of 211 words in 10 work and one miscellaneous categories, was tested on 10 female secretaries and 10 male auto mechanics to determine from their single-word responses the hierarchical structure of work…