Discusses optical disc (CD-ROM and videodisc) reference sources in terms of: (1) databases; (2) system characteristics; (3) end-user searching; (4) education and training requirements; (5) staffing; (6) costs; and (7) funding. Areas for further research are identified and new roles suggested for the librarian in the electronic age. (34 references)…

Reports on a study of the information-seeking behavior of users of Infotrac, OCLC, Newsbank Electronic Index, and LS/2 at the Bowling Green State University Libraries. Following a brief description of the data gathered by interviews, a model for library user education that considers automated information retrieval is presented. (2 references) (MES)

Describes the patrons of and typical research projects conducted at the Huntington Library in San Marino, California, as well as the role of the library, including research services and grants, library collections, and assistance to researchers beyond the library setting. (CLB)

This survey of library patrons gathered data about training needs and methodologies for CD-ROM users. Data from 87 inexperienced CD-ROM users and 31 experienced users were analyzed. Patrons especially wanted training in search strategy, procedures, Boolean logic, and equipment. Females rated the importance of training higher than males, and…

Reference services for disabled students include traditional directional and informational assistance as well as physical assistance. Providing this service takes planning, commitment, and funding on the part of librarians and library administration. A staff development program should be offered to increase awareness of disabled users' needs. (17…

A survey of 121 academic libraries examined five general areas of CD-ROM use: (1) user and librarian acceptance; (2) impact on the printed source; (3) cost; (4) assistance and maintenance; and (5) user confusion with multiple computer resources. A copy of the questionnaire is appended. (12 references) (MES)

Considers the future of library instruction and addresses four main areas: (1) the reference/instruction relationship; (2) the vision of creating the self-sufficient user; (3) organizing library instruction as a curriculum; and (4) the need for significant outcomes. Examples from Association of Research Libraries members are included. (Author/LRW)

Examines the use of federal economic statistics by library patrons. Highlights include statistical questions, overview of the federal statistical system, the impact of government policies, responses of federal agencies to budget reductions and government policies, and problems and alternatives. (LRW)

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30…

In February 1991, OCLC tested its newly developed product--the FirstSearch Catalog. Designed distinctly for the end user, FirstSearch is an online computer system providing access to a variety of databases. By October 1991, the system was made commercially available to all OCLC member libraries. The Ohio State University served as a test site for…

Reviews the history of library reference service as well as the ethical debates that have emerged. Topics include codes of ethics; neutrality, and being impartial and non-judgmental; treating patrons equally; plagiarism versus confidentiality; teaching patrons; training staff; and competence and professionalism. (LRW)

Discusses trends in library reference services, focusing on the needs of the individual user. Highlights include the effects of CD-ROM; the growth of online systems; tiered reference service structures; roving reference librarians; going out to users; user studies; and bibliographic instruction. (LRW)

Offers a perspective on changes that have occurred in academic reference librarianship since 1980. Topics include librarians' responsibilities; the changing uses of reference services by students and faculty; technological advancements; the organization of libraries, including management styles and theories; roles of libraries and librarians; and…

A survey of the reference departments of public libraries in Arizona, Colorado, New Mexico, and Utah was conducted to determine whether CD-ROM products are being used in routine reference work. Previous literature on CD-ROM had primarily been concerned with the response to and acceptance of the technology by patrons. A stratified sample of public…