Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

Describes LM-NET, the electronic discussion group for people interested in school library media work. Highlights include LM-NET's technology, history, and purpose; a profile of the LM-NET membership; an analysis of eight categories of LM-NET discussions with examples; special LM-NET features; and future developments. A description of the AskERIC…

A study of how patrons think and behave as they seek information at a major research library (Johns Hopkins University) reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service. (Author)

Discusses changes in academic libraries, especially reference services, in light of the needs of increasingly diverse ethnic and minority users who have traditionally been underserved and underrepresented. Library collections, budget priorities, recruitment and training of librarians and staff, campus support services, and the use of technology…

Reflects on the professional roles and responsibilities as well as opportunities and challenges facing academic reference librarians in light of new technology. Discusses services to undergraduates, graduate students, and faculty; empowering users; library instruction; information literacy; information technology; electronic information; building…

This workbook is designed to introduce the Harvey A. Andruss Library at Bloomsburg University (Pennsylvania) to a novice user. It is one component in a self-paced unit in library instruction which also includes an exercise book and a computerized tour of the library. Chapter 1 is concerned with the orientation of the library and covers its…

Documentation supplied in this kit demonstrates how research libraries provide services to visiting scholars as distinguished from other categories of external user. A "visiting scholar" is most often defined as a faculty member affiliated with an institution of higher education but the term may also include independent scholars and persons…

The term "disintermediation" has developed to describe the finding of information by an end-user without the need for a third party. New developments in techniques for retrieval and dissemination have led to a situation where an end-user can acquire the basic skills necessary for searching the myriad databases available. The information…

Canada's National Core Library Statistics Program is designed to capture several key indicators of the broad impact on Canadian society of library services provided by the public, academic, and special library sectors. These impacts can be broadly organized into cultural and economic. Current indicators of cultural impact are question answering…

The IIa Internet Study addressed the problem of access/retrieval of relevant information for end users in the digital environment. Findings indicate the feasibility of building distributed digital collections of Web-based documents by applying evolving technologies for dynamic harvesting, processing, and maintenance of catalog content. (AEF)

Discussion of the use of academic libraries by public borrowers focuses on policies developed at the University of Nevada, Las Vegas. Highlights include library networks and identity problems; access to materials; fee-based reference services; and requiring patrons to register a credit card to be used for replacement materials and fines. (LRW)

A retired library administrator discusses contemporary reference service based on his experience as a volunteer at the reference desk of an academic library. Narrative includes education; experience; work setting; training; impressions of users; knowledge acquired from fellow reference librarians; and print and electronic resources. (AEF)

Discusses the concept of electronic workstations and describes four different types: (1) the academic workstation; (2) the reference workstation (i.e., for end users); (3) the information specialist workstation; and (4) the workstation for management information. The creation of a new integrated information center (ICC) is also described. (11…

Revised by the Reference and Adult Services Division of the American Library Association, these guidelines outline factors to consider in seeking input on material selection for public and academic libraries. Topics addressed include the purpose of the guidelines, user groups, collection development, communication with users, and outcomes. (EA)

Reports results of an electronic survey of users of CD-ROM databases at a university library. Data are presented on experience level, database selection, how users learned of the service, use of multiple databases, favorite features, user satisfaction, preferred source of help, research strategies, and use of printed versions. A copy of the…