In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven home by a series of events--thankfully, unusual ones--that occurred that spring. Reflecting back some two years later, she thinks that there were several key lessons to be learned from the experience. The lessons relate to library customer information contained in automated records and to personal beliefs, human emotions, and motivations. She also realizes that one can never overestimate the need for preparation and planning to be ready to deal with authorities when they are in search of someone's confidential library data.