This study examines the information-seeking behavior of undergraduate students within a research context. Student searches were recorded while the participants used Google and a library (federated) search tool to find sources (one book, two articles, and one other source of their choosing) for a selected topic. The undergraduates in this study…

This investigation proposes the need for a paradigmatic shift in the production of formal and behavioral online information to accommodate the differing learning preferences of its audiences. Developments in the presentation of information itself and the management of its complexity have not progressed at the same rate as the technology that…

As individuals become more and more comfortable mediating all kinds of situations online and through various technologies, their virtual selves increasingly overlap their "real" lives. Posting a "happy birthday!" message on Facebook is as automatic as dropping a card in the mail. E-mailing relevant links to co-workers happens as naturally as…

While the traditional uses of InterLibrary Loan (ILL) can be cumbersome, much of the work is now done electronically. Google and WorldCat can tell patrons which libraries in their areas owns the the titles they want, but they cannot always tell patrons whether there is a copy on the shelf available for loan. Several ILS vendors and OCLC are…

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to…

Reports findings from a study examining the nature of queries submitted to Ask Jeeves-a publicly accessible question and answer search engine. Some 30,000 queries from a dataset of 800,000, or 3.75%, were analyzed. Results include: many queries not in question format; four types of user queries: keyword, Boolean, question, and request; and common…

Presents 10 tips librarians and media specialists can use in taking a query-based approach to teaching users how to search the Web. Steps for searching include: defining the nature of the quest; choosing the most useful tool; and constructing the proper search statement. A sidebar lists 17 search tools with their URLs. (AEF)

Explores a user-centered approach to evaluating the Web search engine Inquirus. Inquirus was rated highly by users on various usability measures; all users experienced some level of shift/change in their information problem, information seeking, and personal knowledge due to their Inquirus interaction; and different users experienced different…