Reference services in public libraries are changing dramatically. The Internet, online databases, and shrinking budgets are all making it necessary for non-traditional reference staff to become familiar with online reference tools. Recognizing the need for cross-training, Chesapeake Public Library (CPL) developed a program called the Database…

Librarians have long struggled to find user-friendly mediums to provide meaningful information to patrons using bibliographies, pathfinders, and subject guides with varying degrees of success. Content management systems, such as Springshare's LibGuides, have recently been developed to facilitate the creation of online subject guides. Special…

Describes the usability study that was designed at Hampshire College (Massachusetts) to see whether students were successfully using the library's Web site, particularly for reference services. Emphasizes the need for retesting and discusses results of the usability testing, including an increase in Web site hits and database searches. (LRW)

The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)

This digest answers the following questions that beginning or novice users may have about CD-ROM (a compact disk with read-only memory) database services: (1) What is CD-ROM? (2) What databases are available? (3) Is CD-ROM difficult to use? (4) How much does CD-ROM cost? and (5) What is the future of CD-ROM? (15 references) (MES)

Describes how to use the Internet to access commercial online database services, such as DIALOG, and discusses the advantages in terms of costs, reference services, and accessibility. Outlines in detail how to save a search session or link another terminal to a Telnet session, and provides information and Internet addresses for eight vendor…

Eleven articles introduce expert systems applications in library and information science, and present design and implementation issues of system development for reference services. Topics covered include knowledge based systems, prototype development, the use of artificial intelligence to remedy current system inadequacies, and an expert system to…

Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

Presents an overview of the 1990 census and its many components, including sources of census data, format availability such as CD-ROM and databases, and ways in which census data are used. The effect of new technology, especially CD-ROM, on users and reference librarians is considered. (Author/LRW)

In February 1991, OCLC tested its newly developed product--the FirstSearch Catalog. Designed distinctly for the end user, FirstSearch is an online computer system providing access to a variety of databases. By October 1991, the system was made commercially available to all OCLC member libraries. The Ohio State University served as a test site for…

This study compared the performance of students using the printed and CD-ROM versions of ERIC. Four groups of undergraduates researched assigned topics using either CD-ROM with formal instruction, CD-ROM without instruction, the printed version with instruction, or the printed version without instruction. Data suggest that patrons can use CD-ROM…

Describes use studies of OCLC's FirstSearch, an online reference service for end-users, that was conducted at the University of Minnesota-Twin Cities. Qualitative and quantitative research methods are described, including use statistics, online user surveys, questionnaires, and focus groups; and strengths and weaknesses of FirstSearch are…

Argues that librarians should and can develop new electronic information products to meet their users' needs and describes the development of three such products at the Graduate School of Management Library at the University of California, Los Angeles (UCLA)--the RATIOS file, the REF-LITE Project, and the expert system Who?Biz. (EA)

Two questionnaires sent to medical librarians and users of the Core Medline/Ebsco CD-ROM disc in the Netherlands gathered data on librarians' attitudes toward the various forms in which Medline is offered--i.e., printed, online, and CD-ROM. Tables and graphs present data on product attributes, availability, use, relevance, subjects searched,…

Provides detailed instructions for setting up general purpose CD-ROM workstations using IBM compatible microcomputers and tells how to make CD-ROM disks available to the general user. Use of standardized hardware and software, utility programs, DOS batch files, a shell program, and a hypertext program at the University of Idaho Library are…