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Direct linkBoyce, Crystal – College & Research Libraries, 2017
Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…
Descriptors: Congruence (Psychology), Information Services, Academic Libraries, Library Services
Download full textBarrett, G. Jaia, Ed. – Association of Research Libraries, 2008
"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…
Descriptors: Research Libraries, Academic Libraries, Handheld Devices, Reference Services
PDF pending restorationIllinois Univ., Urbana. Graduate School of Library and Information Science. – 1992
The fourth in a series, this publication presents a statistical picture of Illinois Public Libraries during the 1990-1991 fiscal year. Its purpose is to provide librarians and trustees with statistics that can be compared to those of other libraries of similar size and environment to determine whether the library is above or below the average for…
Descriptors: Financial Support, Income, Library Circulation, Library Collections
