Considers policy formation for libraries providing Internet access to users. Topics include budget issues; staffing, including training; patron use, including time limits, downloading, and printing; library service and programs; legal issues, including intellectual freedom, copyright, and institutional liability; and sample policies available on…

Analyzes a 1993 censorship case involving public protest against the Fairfax County (Virginia) Library System's display of a gay newspaper. The case gave rise to the Family Friendly Libraries movement. The responsible librarian should select to maintain a balanced collection, know the community, educate the library board and develop consensus on…

For most research libraries, remote storage of significant portions of their print collections has become an economic necessity. Historically, user objections to remote storage have focused on access-related issues: i.e., lack of browsability, cumbersome requesting procedures, lengthy retrieval times, and lack of content information about…

Assessing user needs is vital to planning and development of collection and service policies in depository libraries. Community surveys, published surveys, library internal reports, and databases are alternative sources of user information. A group process, such as the Nominal Group Technique, which creates a listening forum, may be more effective…

At Southeast Missouri State University, library handbooks have been developed in an effort to meet patron needs in an environment of reduced library staff. The first handbook, "Welcome to Kent Library," was developed to meet the needs of the revamped general education program, and was given free to first-year students in a required…

From 1963 to 1996, Director Charlie Robinson and Deputy Director Jean-Barry Molz led the Baltimore County Public Library, a system known for customer orientation, a philosophy of collection development heavily emphasizing best sellers, centralized materials selection, interchangeable adult and children's staff, and service fees. Upon retirement,…

A focus group study of 29 Queens College/CUNY (City University of New York) undergraduates, born and educated outside the United States, determined that most described needs related to course work rather than language or culture. Participants commented on library hours, physical surroundings, research tools, personnel, collections, and copy…

This book presents a historical review of five private research libraries in the United States and analyzes how these five nonprofit organizations managed the pressures of change that all nonprofits face. Part one contains five case studies: (1) the Huntington Library, Art Collections, and Botanical Gardens; (2) the Pierpont Morgan Library; (3)…

This book is a guide to providing library resources and services that support homeschooling. The first section contains an overview of the homeschooling movement, statistics that show a nationwide trend toward this form of education, and an examination of the motivations, philosophies and educational styles of homeschoolers. The second section…

Sample documents are provided to assist a school library media center in Oklahoma in preparing a policy handbook applicable to the library's particular situation. The operating policy defines the purpose of the library and the library media specialist, as well as the users, schedule, orientation and instruction practices, and circulation…

This study examines 104 articles on the fee versus free controversy in libraries, written primarily between the years of 1992 and 1997. The content analysis assesses the types of libraries that charges fees--academic, public, school, or special; who is charged--everyone, businesses and their personnel, law firms and lawyers; and what services the…

Provides an overview of the North American Interlibrary Loan (ILL) and Document Delivery Project that was initiated by the Association of Research Libraries to facilitate the delivery of materials to users at manageable costs. Highlights include vendors; management and financial software; standards; library policies; organizational and service…

This publication was created to provide guidance to public service librarians, administrators and library directors on how to improve service to African Americans throughout California, promoting literacy, and providing materials by and about African Americans for the entire library community. One of the first issues the task force identified was…

Identifies library collection development as a high-priority activity and discusses collection development needs in terms of training, library policies and planning, resource assessment, and coordination among libraries. A method used for assessing collections and allocating resources is described. (CLB)

This paper investigates the need for electronic provision of information, and advises that the purpose and motivation for providing electronic resources be explored before embarking on a project to provide them. Many projects at universities and other institutes have been begun arbitrarily just because there happened to be financial resources…