ERIC Number: EJ963622
Record Type: Journal
Publication Date: 2012
Pages: 17
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1522-8959
EISSN: N/A
Available Date: N/A
Citation Help in Databases: The More Things Change, the More They Stay the Same
Van Ullen, Mary; Kessler, Jane
Public Services Quarterly, v8 n1 p40-56 2012
In 2005, the authors reviewed citation help in databases and found an error rate of 4.4 errors per citation. This article describes a follow-up study that revealed a modest improvement in the error rate to 3.4 errors per citation, still unacceptably high. The most problematic area was retrieval statements. The authors conclude that librarians should include citation features in the evaluation of databases and should open a dialogue with vendors about the importance of providing accurate, reliable information about citations to students. (Contains 2 tables.)
Descriptors: Statistical Analysis, Databases, Followup Studies, Citation Analysis, Citation Indexes, Error Correction, Error Patterns, Information Retrieval, Online Vendors, Reliability, Library Services, Academic Libraries, Usability, Help Seeking, User Needs (Information), User Satisfaction (Information), Computer Software Evaluation
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A