This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…

Libraries are making diverse contributions to the development of many types of digital repositories, particularly those housing locally created digital content, including new digital objects or digitized versions of locally held works. In some instances, libraries are managing a repository and its related services entirely on their own, but often…

Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…

Presents four challenges faced by libraries and proposes research designs to address each of them. The challenges involve: invisible infrastructure; content and collections; preservation and access; and institutional boundaries. Proposes a mixture of research methods that includes surveys, case studies, documentary analyses, and policy analyses.…

Discusses the significance for libraries of privacy concerns involved with geographic information system (GIS) technology. Argues that librarians need to be aware of federal and state efforts to address privacy issues and monitor developments in government information policy. (AEF)

It has been observed that one historical role of the public library is serving the nation's youth. Current economic and social conditions have created the phenomenon of the "latchkey child"--the school-aged child who has no parent or guardian at home after school hours and has no alternative care arrangement. In light of this, this…

Examines three essential questions and suggests areas for research in each: (1) How are digital resource users best served: What resources will they want? How will they want to use them? What services will most enhance use? (2) What elements are required for a coherent preservation strategy covering resources both digital and traditional? (3) What…

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

The American Library Association (ALA) expresses the basic principles of librarianship in its "Code of Ethics" and in the "Library Bill of Rights" and its interpretations. All library system and network policies, procedures or regulations relating to electronic resources and services should be scrutinized for potential…

This paper focuses on ethics for librarians and library science in the age of electronic information. First outlined is the "public relations nightmare" that the Internet is creating for the administrators and the library staff. It is suggested that libraries pick a common sense approach that involves the library staff and community and…

Discusses the evolving role of academic libraries in providing products and services to distance learners. Guided by accreditation standards, libraries are examining how well their services satisfy the unique needs of these students. Gives examples of library policies and procedures, highlights Internet significance, and discusses future trends in…

American Library Association Goal 2000 fails to resolve conflicting theoretical perspectives about the purpose and scope of public library services. While allowing for temporary unity of political action, ALA Goal 2000 may create contradictory service priorities that confuse both the public and librarians. Strengths and weaknesses of the social…

Argues that librarians should respond to the growing demand for medical information by expanding their role. The development of medical information reference, issues of accountability, legal responsibility, and user characteristics are discussed. Seven steps toward accountability, including in-depth reference interviewing, referral, training, and…

The September 11th terrorist attacks on the United States have contributed greatly to a change in the information environment around the world. The weeks following the attacks saw governments around the world rush to pass legislation designed to prevent future acts of terrorism. Much of this legislation targeted information flow, especially on the…

Discussion of cultural diversity in a rapidly changing population focuses on efforts at the San Jose Public Library to respond to cultural and demographic changes. Obstacles to responding are reviewed as well as positive responses, which include creation of policy statements, developing goals and objectives, administrative reorganization, and…