This document contains the results of a 1994 survey on the use of user surveys by ARL (Association of Research Libraries) members. Of the responding libraries, 68% had conducted user surveys in the last 5 years. A number of these libraries (20%) reported conducting surveys at regular intervals ranging from every year to every five years. The…

Discussion of academic research libraries' changes in organizational structure focuses on experiences at the Indiana University Libraries. Highlights include principles encouraging organizational change and empowerment; the role and nature of the library, including a focus on the user; library reorganization; and strategic planning, quality, and…

Argues that, as library roles change, providing access to information resources is becoming more important than acquisition of library resources and that libraries should be evaluated based upon what they actually do. Access and performance measures are proposed to supplement the statistics collected by the Association of Research Libraries. (30…

Reports how the Parke-Davis Pharmaceutical Research Library migrated to the Horizon integrated library system. Discusses migration processes including project planning and implementation, client/server issues, data migration, and staff/end-user training. Reviews system modules including acquisitions, cataloging, serials control, public access, and…

This SPEC (Systems and Procedures Exchange Center) kit provides a sample of excerpts from technical and planning documents contributed by 40 Association of Research Libraries (ARL) member libraries that are planning to install or have already implemented optical disc technology. Selected to represent a variety of media and applications, the…

Compares, contrasts, and critiques predictions that have been made about the future of research libraries, focusing on the impact of technology on the library's role and users' needs. The discussion includes models for the adaptation of new technologies that may assist in library planning and change. (38 references) (CLB)

Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…

The 5-year plan of the Association of College and Research Libraries (ACRL) is presented, and the four goals of the plan are summarized: (1) to contribute to the total professional development of academic and research librarians; (2) to enhance the capability of academic and research libraries to serve the needs of users; (3) to promote and speak…

Identifies and discusses the eight principal functions necessary for effective collection management in academic research libraries. Six organizational models for collection management are described, and then evaluated according to how well each may facilitate those eight functions of effective management. (Author/CLB)

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)

This report of the task force charged with defining and researching the issues related to access and ownership of materials at the University of Arizona library presents 23 short-and long-term recommendations in the following areas: (1) organization, including the establishment of separate staff units for access services and collection management…

This report explores the diverse ways that libraries are currently supporting distance learning, both in its traditional and newer Internet-based forms. Based on interviews with administrators and staff, the following "Reports from the Field" reflect developments in public institutions: "UNET (University of Maine System Network)…

This report considers the issues of gifts, donations, collection development, long-range planning, and budget constraints which arose as a consequence of a collection development study undertaken for a public library system serving a population in excess of 200,000. Gifts to the general collection are distinguished from gifts to special…

This Systems and Procedures Exchange Center (SPEC) Kit reports on eight Association of Research Libraries (ARL) members that were interviewed in July and August 1997 about how they have addressed the results of user surveys conducted between 1992 and 1995. Although libraries have recognized the importance of user surveys, sometimes the surveys get…