Competitor information gathering is a key aspect of business planning. Information can be collected from either published or unpublished sources. Unpublished information will often be verified based on material from published sources. Published information is more likely to be factual and includes financial, stockmarket, press, market and…

Starting in the 1980s the online world has seen two models: the French model, Minitel, and the American model, Internet. At the end of 1995 the Minitel network was the biggest and oldest online service with 7 million users and 20,000 service providers; one year later, the Internet arrived. Tomorrow's online model will need to be: as familiar to…