As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…

Place reminds us to tailor our professional work to the shifting concerns, and indeed the shifting criteria, of our shifting constituencies, rather than to a placeless professional vision of what librarianship, society, and literacy should be. Every place maker must make do, make sense, and make place in an environment that is technologically…

The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e.,…

A reanalysis of data from a national telephone poll (n1181) conducted in 1991 determined that if local libraries faced a fiscal crisis, 47% favored raising taxes, 44% preferred instituting user fees, and 9% advocated reducing services. Frequent library use, urban residence, higher level of education, and greater income were associated with a…

Describes a method of cost-per-use analysis for individual journal articles to facilitate journal selection, deselection, and retention decisions. Conducted in a biotechnology library, the study was based on 491 users who requested more than 48,000 article photocopies over 3 years. Information on user behavior and journal use patterns is provided.…