This study examines what the public search for in the catalogue of the State Library of Victoria (SLV). As well as indicating the type of content being accessed, this gives an indication of what catalogue users expect of the State Library collection. A content analysis was undertaken of a random, stratified sample of 4,000 search queries typed in…

The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the "one search" search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted…

Utilization of the card catalog in the main library (Sterling Memorial Library) of Yale University was studied over a period of more than a year. Traffic flow in the catalog was observed, and was used as the basis for scheduling interviews with a representative sample of catalog users at the moment of catalog use. More than 2000 interviews were…

This study, conducted at a separate serial card catalog in a major research library, measures the success of more than 400 patrons in the retrieval of serials. Patron interviews supplement data analysis to determine approaches, success rate, and underlying reasons for success or failure. An appendix includes the survey questionnaire. (Author/RAA)

Patron use of periodical indexes was studied by interviewing patrons on random basis as they used periodical and newspaper indexes. A questionnaire was designed to gather information on citation elements, how patrons locate magazines in library, and how they use university's serials holdings list. Seven references and questionnaire are appended.…

In 1981 and 1982, a group of 5 organizations conducted a coordinated study of public online catalog users and nonusers in 31 research, academic, community college, public, and governmental libraries with 17 different online catalogs. It was found that: (1) the most important user characteristic linked with success and satisfaction in using online…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Designed to evaluate the usefulness of the BIOSIS PREVIEWS database when searching the psychiatric literature, this study compared the effectiveness of this online database with the effectiveness of two other computerized databases, MEDLINE and PsycINFO (Psychological Abstracts), which psychiatric researchers and clinicians usually rely on when…

In 1981 and 1982, the Research Libraries Group (RLG) and four other organizations participated in a coordinated study of public online catalog users and nonusers. Standard, self-administered questionnaires were used to gather data from 8,094 users and 3,981 nonusers in 31 research, academic, community college, public, and governmental libraries…

As the use of the Ohio State University Libraries interlibrary services has increased, there have been more requests to borrow items that are already available to patrons locally, often in electronic format. Patterns relating to why patrons could not find locally available materials were identified in the record of canceled interlibrary requests…

Relatively little is known about the information-seeking patterns of students using college libraries. In order to assess the bibliographic search process of students, a questionnaire and log form were given to 55 undergraduate students at Bucknell University's Bertrand Library. Forty-seven students completed the log and questionnaire. Each of the…

The results of personal interviews with 18 of the more experienced online searchers in Washington State are presented. A profile of respondents determines the experience of each in searching in years, number of searches per month, vendors used, and most used data bases. This information is used to analyze the answers given to questions about the…

Library use and user studies (1973-1981) indexed in ERIC database were analyzed to ascertain areas in need of research as characterized by Tobin. Since 1972, most research conducted has been in large-scale studies and use of nonprint materials; use of government documents and library staff needs remain unresearched areas. (35 references) (EJS)

As a continuation of research into online public access catalog systems (OPAC's), this study focused on the actual use of OPAC's and on refinement of the methodologies used in carrying out transaction analysis studies. Current patron use patterns were obtained via machine-readable catalogs from four online public catalog systems: The Library of…

This report describes a computer-monitoring study of users of the Ohio State University Libraries' online catalog, an established and heavily used information retrieval system. Designed for end users, online library catalogs require little or no formal training, and often replace an existing manual system. Data were gathered unobtrusively by…