An evaluation of the reference referral program at the University of California Library at Santa Barbara was conducted by a committee of the Librarians Association of the University (LAVC). This committee designed a referral form, a plan for its use, and a methodology for evaluating the program. Conclusions are complex and raise more questions…

This 2-volume report measures and records the use of 16 public library children's services in Connecticut to provide management information and a model to improve the quality of services from collection development to the provision of reference and referral services. The first volume discusses the purposes of the project; examines documentation…

In order to identify the information needs of individual residents of the six New England states, telephone interviews were conducted to generate baseline data relating to information providers (e.g., availability, linkage between sources, and institutional barriers to information provision) and information seekers (e.g., problem awareness and…

This report summarizes some of the key findings of a survey of the Connecticut public that was conducted as part of the Year of the Library Project by the Institute for Social Inquiry at the University of Connecticut. The purpose of the study was to explore public attitudes that might be relevant to improve and broaden use of library services. The…