The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the "one search" search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

This study examines what the public search for in the catalogue of the State Library of Victoria (SLV). As well as indicating the type of content being accessed, this gives an indication of what catalogue users expect of the State Library collection. A content analysis was undertaken of a random, stratified sample of 4,000 search queries typed in…

As the use of the Ohio State University Libraries interlibrary services has increased, there have been more requests to borrow items that are already available to patrons locally, often in electronic format. Patterns relating to why patrons could not find locally available materials were identified in the record of canceled interlibrary requests…

Relatively little is known about the information-seeking patterns of students using college libraries. In order to assess the bibliographic search process of students, a questionnaire and log form were given to 55 undergraduate students at Bucknell University's Bertrand Library. Forty-seven students completed the log and questionnaire. Each of the…

The results of personal interviews with 18 of the more experienced online searchers in Washington State are presented. A profile of respondents determines the experience of each in searching in years, number of searches per month, vendors used, and most used data bases. This information is used to analyze the answers given to questions about the…

Library use and user studies (1973-1981) indexed in ERIC database were analyzed to ascertain areas in need of research as characterized by Tobin. Since 1972, most research conducted has been in large-scale studies and use of nonprint materials; use of government documents and library staff needs remain unresearched areas. (35 references) (EJS)

As a continuation of research into online public access catalog systems (OPAC's), this study focused on the actual use of OPAC's and on refinement of the methodologies used in carrying out transaction analysis studies. Current patron use patterns were obtained via machine-readable catalogs from four online public catalog systems: The Library of…

This report describes a computer-monitoring study of users of the Ohio State University Libraries' online catalog, an established and heavily used information retrieval system. Designed for end users, online library catalogs require little or no formal training, and often replace an existing manual system. Data were gathered unobtrusively by…

In a study of library use and research behavior, 91 undergraduate and 68 graduate business students at California State University San Marcos were surveyed and observed for query formulation and task assignments, prereference process expectations, and postreference process responses. Findings support past research by pointing to user impatience…

Describes a study that used the shelf availability research methodology to identify and quantify the causes of users' failures to identify and locate library materials. The factors resulting in unsuccessful searches are discussed, and recommendations for reducing these factors are made. (26 references) (CLB)

Discusses library use studies that examined library catalog search failures and demonstrates types of online catalog access that can reduce the failures caused by card catalog flaws or by user search errors by half. The use of single keyword, implied Boolean, or derived truncated key retrieval is suggested. (14 references) (LRW)

This report focuses on a discussion of findings from analyses of computer transaction logs contributed by four of the online catalog systems used in the Public Access Project. It supplements the analyses of User and Non-User Questionnaires by providing analyses of data from the systems themselves. The four systems contributing data to this…

With grants from the Council on Library Resources (CLR) and the Association of Research Libraries (ARL), New York University (NYU) Libraries conducted a study to assess user reactions to their online catalog, Bobcat (Bobst Library Computerized Catalog). In order to evaluate the effectiveness of NYU's catalog, to describe users' attitudes toward…

Describes a study conducted at the Hebrew University of Jerusalem to determine whether users doing bibliographic searches in ALEPH (Automated Library Expandable Program Hebrew University), a bibliographic utility with a decentralized database, searched the online catalog of the library where they were working or whether they accessed other…