Describes a study conducted at Purdue University Library to determine not only the costs of providing online information services to users, but the value of time saved by the end user in having a computer search run and user satisfaction with the results. Six references are listed. (RBF)

Summarizes current reference-services costing practices and reveals problems with these practices. Suggests six ways that current costing practices of reference services can be improved. (AEF)

Uses the example of bibliographic retrieval services to explore the potential impacts of historic usage trends, technological advances, actions/policies intended to enhance or control evolving services, and other social, economic, and political developments on areas of concern to users of online systems. Eight figures and 23 sources are included.…

A survey of 121 academic libraries examined five general areas of CD-ROM use: (1) user and librarian acceptance; (2) impact on the printed source; (3) cost; (4) assistance and maintenance; and (5) user confusion with multiple computer resources. A copy of the questionnaire is appended. (12 references) (MES)

Major goals of study of online systems as reference tools--DIALOG, OCLC, Research Libraries Information Network--in a university library were to evaluate effectiveness of each system as supplement to printed reference tools and public catalog; determine costs; and investigate effectiveness of brief training sessions for reference desk staff.…

A survey of over 200 academic, public, and special libraries in 13 selected states was conducted in the fall of 1979 to provide a state of the art report on online or computerized reference services. Libraries were selected from states which had demonstrated leadership in networking, and data were sought in four areas: (1) users of online…

Lockheed has undertaken Project DIALIB to determine whether online retrieval services could be useful to the general public, and if the public library could serve as the linking agent for these services. As part of the study, DIALOG, Lockheed's online reference retrieval system, has been made available to the public through four public libraries…

This report summarizes the third phase of the Telecommunications Information Network (TIN), which provides a telecommunications link between four remote southwest Ohio hospitals and the University of Cincinnati Medical Center, thereby reducing the isolation of healthcare providers at the remote hospitals. A description of the system explains the…

Analyzes the use of online and CD-ROM databases for bibliographic and reference services by 33 Spanish universities. Highlights include evolution of automation; personnel; users; search typology and motive; user training; problems in serving the public; computer equipment; online service costs; and database providers. (AEF)

In November of 1975, a committee was convened at Lockheed Palo Alto Research Laboratory to examine the utility of computerized data base searching in the public library setting. Participants reviewed an on-going computer retrieval experiment (DIALIB) being conducted in four San Francisco Bay Area public libraries. Librarians reported that since…

In conjunction with the National Science Foundation (NSD), an on-going experiment is being conducted to test the feasibility of increasing public access to 16 major data bases by providing public libraries with on-line, interactive, retrieval capacity. During the period from January to March 1976, the major activities of the study were: (1) a…

Offers a model for choosing among CD-ROM, end user access, mediated online searching, or locally mounted files as alternatives for extending online catalogs and replacing printed indexes. Estimates of demand and comparisons of costs made at Trinity and Clemson Universities provide a quantitative framework for selection. (Contains four references.)…

A study on information technology and public policy examined relationships among information providers and their clients in order to determine the economic, institutional, and technological factors that are key in deciding how people get the information they need. The research project was conducted to help the National Commission on Libraries and…