Describes a study that examined patron response to and success in using bibliographic databases on CD-ROM. Perceived needs for training and satisfaction with the system were measured by asking patrons about ease of use, search success, their need for assistance, and preferences for CD-ROM or print research tools. The questionnaire used is…

Review of literature describing use of Research Libraries Information Network (RLIN) in reference service shows that, although most authors ably describe RLIN's potential, very few have tested this potential in any meaningful way. It is suggested these impressions of usefulness do not justify expense of RLIN's use in reference service. (MBR)

Patron use of periodical indexes was studied by interviewing patrons on random basis as they used periodical and newspaper indexes. A questionnaire was designed to gather information on citation elements, how patrons locate magazines in library, and how they use university's serials holdings list. Seven references and questionnaire are appended.…

Student requests for online searching often show that faculty members have suggested inappropriate searches. A survey of faculty that examined their use of online searching in research and their communications to students about this research method is described, and ways in which librarians might improve the situation are suggested. The…

Presents results of study evaluating reactions of 20 university students and faculty to first-time online database searching on the Bibliographic Retrieval Service's menu-driven BRS/After Dark. Background information on participants, search analysis and problems, end user education needs, and the role of the intermediary are discussed. Four…

A study of users' keyword searching success and knowledge using the NOTIS online catalog at Indiana State University revealed a low rate of knowledge about keyword searching. Frequency of catalog use, previous online database searching or computer coursework, and library instruction were found to correlate well with search success and keyword…

Reports on a transaction log study of the online catalog at North Carolina State University-Raleigh that was conducted to determine users' searching behavior and the problems they experienced. Failure rates for various searches are examined, usage patterns are described, and results are compared with data from earlier studies. (seven references)…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…

Describes a study of faculty members at Texas A&M University that was conducted to determine whether they were searching online databases from their own offices and labs rather than from the library. Cost-effective methods of providing access to online databases by libraries are discussed, and future studies are described. (five references)…

Reports results of an electronic survey of users of CD-ROM databases at a university library. Data are presented on experience level, database selection, how users learned of the service, use of multiple databases, favorite features, user satisfaction, preferred source of help, research strategies, and use of printed versions. A copy of the…

Identifies problems that undergraduate searchers encountered in a search of the ERIC database on CD-ROM. Results of participant observation, questionnaires, and interviews are reported; a taxonomy of user problems is proposed that includes syntactic errors and semantic errors; and recommendations for menu selection systems, online help, and…