Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Information Interdependence is an empty concept unless the real user is a dominant element. The individual user of information must be sensitized to the existence of information interdependencies and to the critical need to foster much more of it, if libraries are to survive economically and provide exemplary information service. Three approaches…