To investigate the experience of American and Canadian university libraries with remote access catalogs, self-administered questionnaires were sent to the 137 directors of all Association of Research Libraries (ARL) libraries and all libraries of Canadian degree-granting institutions. The study was designed to: (1) survey Canadian and U.S.…

Noting that the primary function of electronic mail within research libraries has changed from interlibrary loan to administrative purposes in the last four years, this kit begins with an overview of the results of Association of Research Libraries (ARL) surveys of the use of electronic mail (e-mail) in member libraries conducted in 1984 and 1988.…

This article discusses a project undertaken to assess the journals in a Big Deal package by applying a weighted value algorithm measuring quality, utility, and value of individual titles. Carried out by a national library consortium in Canada, the project confirmed the value of the Big Deal package while providing a quantitative approach for…

In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…

This Systems and Procedures Exchange Center (SPEC) kit examines the current state of online services based upon the experiences of a select number of Association of Research Libraries (ARL) member libraries in the United States and Canada. Many of the kit documents were obtained during a survey of eight private institutions conducted for Duke…

Discusses difficulties involved in locating sources of statistical information on public libraries in Canada and describes a study conducted to identify and evaluate various sources of such information. An 18-item bibliography is provided. (CHC)

Discusses database usage data from a sample of 98 public libraries and library systems in the United States and Canada that revealed patterns of use. Results of the questionnaire used, which is appended, showed the number of workstations was statistically correlated with amount of use. (Author/LRW)

Faced with growing problems in the management and direction of its periodical collection, in 1973 the McLaughlin Library at the University of Guelph established a Periodical Use Committee responsible for collecting and analyzing statistics on the use of periodicals within the library. Specific responsibilities of the committee included deciding…

This paper examines the research that has been conducted to date on the topic of library support for distance learning programs and identifies some priorities for future research. The two main types of studies prevalent in the literature on this topic are surveys of libraries and user studies. Research findings from the United States, United…

Discusses the use of print versus electronic resources by undergraduates and describes a study at a Canadian university that examined the use of print resources in relation to online resources. Investigated which type of source they used first and whether problems associated with electronic journals would cause them to switch to print versions.…

Five issues must be considered if a more effective information and bibliographic delivery system is to be developed for Canadian education. (1) The size and characteristics of the reference group in Canadian education should be studied. With all its subgroups, this group may comprise as many as 200,000 people. (2) The number and types of documents…

Reports results of 1990 study that examined user satisfaction with OPACs (online public access catalogs) at 5 Ontario universities through interviews with 2,916 students and faculty members. Data on OPAC and computer experience, learning methods, and the effects of several variables on satisfaction are analyzed for the entire sample and for each…