This article explores several aspects of service quality for the provision of higher education. Alongside the trend of the massification of higher education over the past two decades, higher education institutions are required to review quality across a range of outputs, besides teaching and learning. The study was undertaken within the…

How do undergraduates engage authority figures in college? Existing explanations predict class-based engagement strategies. Using in-depth interviews with 89 undergraduates at an elite university, I show how undergraduates with disparate precollege experiences differ in their orientations toward and strategies for engaging authority figures in…

This study examined the obstacles former foster youth faced during their undergraduate years at two highly selective public institutions in Southern California and the supports they say their universities provided to help them persist toward graduation. Former foster youth graduate college at a rate much lower than non-former foster youth. Extant…

Over the past decade, the National Institute for Learning Outcomes Assessment (NILOA) has been documenting what colleges and universities are doing to gather evidence about student learning and helping institutions to productively use assessment data to strengthen undergraduate education. NILOA also has been monitoring how institutions communicate…

This paper explores the process of transnational institutional matching between elite institutions in Singapore and Great Britain, and the role of state-sponsored scholarships in enabling this process as political and administrative elites are selected and groomed. Using data gathered from in-depth interviews conducted with Singaporean…

Four-year institutions, as the recipients of community college transfers seeking their baccalaureate degrees, must become more proactive participants in the transfer process and conversation. Currently, enrollment management models and data reporting requirements allow four-year institutions to take a passive approach to the issue of transfer. As…

This article places itself in conversation with literature about how the experience and outcomes of university education are structured by intersections between social class, ethnicity, gender, age and type of university attended. It addresses undergraduate students' acquisition of sociological knowledge in four diverse university settings. Basil…

Hispanic college enrollment in 2011 surpassed all other minority groups. However, Hispanic graduation rates continue to lag. This study examines background, academic integration, social integration, perception of prejudice and discrimination factors, and social capital factors, and how these affect Hispanic undergraduate 6-year completion rates at…

The present phenomenological, qualitative research study involved in-depth interviews of all 16 female, sophomore students involved in respective distance relationships at a private, selective, comprehensive, Midwest university. Among other results found in the study, the present article focuses on communication dynamics involved with the…

This study examined the effects of differential grading in science, technology, engineering, and mathematics (STEM) and non-STEM fields over eight consecutive semesters. Using data from 62,122 students at 26 four-year postsecondary institutions, students were subdivided by institutional admission selectivity levels, gender, and student major…

The Illinois Board of Higher Education (IBHE) sought to identify those institutions helping students overcome barriers to college completion and achieve a livable wage. This analysis of Illinois 4-year postsecondary institutions highlights those institutions which fostered degree completion and job success with less debt for underrepresented…

The Illinois Board of Higher Education (IBHE) sought to identify those institutions helping students overcome barriers to college completion and achieve a livable wage. This analysis of Illinois 4-year postsecondary institutions highlights those institutions which fostered degree completion and job success with less debt for underrepresented…

This study examines unique patterns of college engagement and outcomes among Latino undergraduate students attending highly selective institutions in comparison with those from other racial/ethnic groups. The study also identifies predictors of select college outcomes--that is, cognitive, affective, and civic outcomes--for this population.…

In the fall of 2005, the Academic Council of Tufts University proposed a new slogan to characterize its mission in educating students: "New Leaders for a Changing World." Many colleges, of course, have slogans of various kinds. The challenge is how each translates its words into action in an authentic manner. Sternberg's theory of…

Students from low-income families are underrepresented in higher education, despite the fact that many of them are well qualified to enroll. When low-income students do enroll in college, they tend to be overrepresented in public community colleges and for-profit institutions, or if they attend four-year institutions, tend to attend regional state…