Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Educational institutions that prioritize diversity and inclusion initiatives can enhance students' sense of involvement and belonging, irrespective of demographic differences. This study aims to explore how college students in Pakistan perceive their academic institutions' support for diversity and inclusion. Convenience sampling was used to…

The college classroom is the main setting of higher education institutions, wherein students get unique opportunities to learn and form new relationships and experiences. This study aimed to provide a qualitative description of female students' experiences of college classrooms. The participants were 28 undergraduate female students who were…

Information literacy (IL) is generally accepted as an important learning competency in undergraduate education and is directly and indirectly mentioned in many national accrediting bodies' standards. While information literacy has been seen as the sole domain of librarians, research shows that disciplinary faculty believe it is important and teach…

Universities actively promote themselves to potential students, control admissions and deliver programs of study. For most students globally, there are financial costs to attending university. At the extreme end of failure are students who receive 'zero-fails': they enrol, do not submit any assessments, and receive a mark of 0 out of 100. A…

Purpose: This paper aims to investigate the effect of learning styles on HyFlex learning towards equity of learning in higher education. Design/methodology/approach: A quantitative approach was used, with data collection through a structured online questionnaire. The study participants were undergraduate students (n = 451) studying at various…

Purpose: The purpose of this study is to evaluate the effect of learner-learner and learner-facilitator interactions on learner satisfaction and their substitutability. Design/methodology/approach: A quantitative survey research focusing on 130 students was used to collect data. Stratified sampling was preferred for the study, with a Likert type…

Effective engagement during online learning is essential for achieving successful student outcomes. This study aims to determine the level of engagement among undergraduate students and its influencing factors during the online learning process. Data were collected from a sample of 609 undergraduate students, taken from four public and private…

In a landscape where Generative AI is becoming increasingly influential across various sectors, its role and impact in educational settings, particularly from the viewpoint of undergraduate students, becomes essential to explore. This paper delves into the perceptions of students regarding the integration of GenAI tools like Claude AI in a college…

Objective: This study examined the relationship between perceived discrimination and psychological distress among international students during the COVID-19 pandemic. Methods: A total of 188 international students from two large U.S. universities participated in the study. Perceived discrimination, psychological distress, and demographic…

As the public increasingly seeks evidence of the impact of the higher education experience on graduating students, high-impact practices (HIPs) provide colleges and universities with focused programs to direct appropriate use of resources and contribute to student persistence; however, many of these experiences remain inaccessible to various…

Public service internships are an established pedagogical tool in political science. Decades of scholarship on teaching and learning highlight how hands-on practicums can enhance students' substantive learning, professional development, civic values, and multicultural tolerance. Despite the proliferation of research on the student benefits of…

Though uncomfortable emotion in the classroom has become politically controversial, scholarship has established its importance. In transformational learning in particular, scholars have theorized that far from being an undesirable side effect, student emotion is inherent in shifting beliefs and motivating action. In the "pedagogy of…

As student veterans and service members (SVSM) continue to pursue post-secondary education, the body of literature contains multiple studies of transition and acculturation, but little empirical assessment of programs and services to support SVSM and address factors of student success, including academic achievement, engagement in educationally…

Studies have disclosed conflicting evidence on the effect of oral reading (i.e., reading aloud in class) on various language measures. However, with online learning and teaching, personalized activities are employed to develop students' reading comprehension, improve motivation, and minimize anxieties. A qualitative research design was deployed to…