The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

This paper aimed to develop and validate the Zero Textbook Satisfaction Scale (ZSS), a measurement tool to assess student satisfaction with Zero Textbook Costs (ZTC) resources. The validated ZSS is available via a CC BY-NC-ND license and is a valuable tool for faculty and institutions seeking to understand student perceptions of their OER/ ZTC…

Online learning in higher education continues to grow due to the flexibility it offers learners. Adult learners choose online learning at a rate much higher than residential learning. Adult learners in the online environment tend to be retained at a lower rate. To counteract lower retention rates, understanding student needs through targeted…

The Student Experience in the Research University is an online survey instrument that serves to assess institutional functions of research universities in the U.S. and understand students' behaviour, satisfaction, and achievement. The present study explored measurement models describing two primary domains (i.e., Academic Engagement and…

This study compares correlates of two outcomes: satisfaction with a bachelor of business administration degree, and business school reputation influencing students' perceived market value to potential employers. A sample of 261 graduating business school seniors completed a fall 2014 survey measuring these outcomes and a number of correlates.…

This paper assesses the experience of undergraduate students using mobile devices and a commercial application, iSurvey, to conduct a neighborhood survey. Mobile devices offer benefits for enhancing student learning and engagement. This field exercise created the opportunity for classroom discussions on the practicalities of urban research, the…

In this article, we present a case study of undergraduate students' experiences in several leadership programmes at Bryn Mawr College. Through a collaborative action research study, we identified three interrelated sets of practices in which student participants engage: discerning differences and bringing those differences into dialogue; revising…

Bolstered by the recommendations of the 1998 Boyer Report, US federal agencies have put significant resources into promoting opportunities for undergraduates to engage in research. American universities and colleges have been creating support programs and curricular opportunities intended to create a "culture of undergraduate research."…

The purpose of this paper was to provide a demonstration of the assessment methods and processes that are used by the John L. Grove College of Business to assess student outcomes and how these assessments relate to mission and strategy.

The purpose of this study was to document the factors (i.e., motivation and perceived constraints) and processes (i.e., constraint negotiation) that influence students' selection of and satisfaction with their internship choice. The study was conducted using a quantitative approach, which included a focus group, a pilot study, and a…

In recent years, a growing number of undergraduate college and university students in the United States have sought international internships. A great deal has been written about internships as a form of experiential learning and a great deal has been written about international study abroad as a source for global learning, but there is limited…

Purpose: This paper focuses on the determinants of student satisfaction and retention in a college or university that are assumed to impact students' college experience. Design/methodology/approach: Using empirical data and Herzberg's two-factor theory, a modified version of the questionnaire developed by Keaveney and Young was administered to…