This yearlong qualitative research project examined the perspectives, experiences, and expertise of academic leaders, program directors, and faculty in tying learning outcomes to workforce skills at a variety of public and private two-year and four-year institutions across the United States. This research centered on students' workforce skills…

Responding to the need for a definition of the role and status of human resources development (HRD) practitioners in Australia, this paper explores the nature of HRD and the educational requirements of HRD trainers. After discussing problems associated with the terms "training" and "development," the paper presents three models…

This workshop identified and defined environmental technology occupations, particularly at the technician level. The resulting report aims to enhance counselor, teacher, and student awareness of environmental careers at the technician level, and ultimately to address the environmental workforce needs of business, industry, and government by…

This collection of articles addresses various aspects of curriculum and instruction at Utah's community colleges. First, "Reflections on the Changing Role and Mission of Utah Community and Technical Colleges," by Don A. Carpenter, considers the colleges' role in meeting needs for comprehensiveness, "practical" general…

Ben Hill-Irwin Technical Institute and the Georgia Interconnect Association designed and developed jointly a project to provide basic knowledge and practical application skills training. The curriculum included all necessary competencies for a student to graduate as a communications network technician. To compensate for the added expense of…

This report includes two sections: (1) an overview of the issues involved in joint labor/management workplace education programs and (2) a description of such a program partnering two union locals, nine hospitals, and Bunker Hill Community College to implement a workplace-based career ladder program. The first section explains that unions and…

This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This…

Workplace literacy projects were established at Warn Industries, a winch and hubcap maker, and Oregon Cutting Systems (OCS), a producer of cutting edges supplying the timber industry by Clackamas Community College (Oregon). At Warn, project staff developed functional context materials, delivered instruction to a math class, and implemented a basic…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…