This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

This report describes the procedures and discusses the results of work performed by the Human Resources Research Organization during phase 1 of a U.S. Bureau of Mines project to provide a validated training system for operators of mine hoisting equipment. The objective of phase 1 was to develop the specifications for a training system that will…

Written as a monograph based on previous research conducted at Stanford University as well as in India, this document is concerned with the improvement of India's existing industrial education and training in relation to aims of industrial growth. Focusing on the need to achieve a consistency between the objectives of the industrial education and…

Seven papers are presented that demonstrate new directions and practices in the evaluation of training programs. Different perspectives and approaches are represented, but in each case the evaluation described has been successful in making trainers more effective and accountable. (SLD)

Discusses the use of joint training approaches in industrial relations and the most effective training methods and techniques for the different groups in the industrial relations scene: management, supervisors, and union representatives. Outlines an industrial relations joint training strategy devised by the authors. (MF)

This report describes an application of the Instructional Systems Design (ISD) process to a product knowledge training project for Spectrum Healthcare Solutions, Inc., including the steps and substeps in the phases of analysis, design, development, implementation, and evaluation. The training project was designed to address the need for increased…

This fact sheet identifies some of the basic premises of employer-sponsored training and reviews two studies that surveyed the quantity of occupational training in industry. Highlights and statistics from a 1977 study by Seymour Lusterman entitled "Education in Industry," and a 1975 study by the Bureau of Labor Statistics entitled…

This document outlines the need for manpower training and discusses the components of adequate training as provided by the Industrial Training Act of March, 1964, in order to set guidelines and standards for industries involved in the training revolution in England. Besides training and what it entails, the document presents the philosophy of…

Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)

A CASE STUDY BY A SENIOR TRAINING OFFICER OF THE BRITISH ENGINEERING INDUSTRIAL TRAINING BOARD SHOWS WHY A FIRM MUST EXAMINE IN DETAIL A NUMBER OF FACTORS TO DETERMINE WHERE TO APPLY ITS TRAINING EFFORT. EXCESSIVE LABOR COSTS MAY BE ATTRIBUTED TO INADEQUATE OR INAPPROPRIATE INITIAL TRAINING, HIGH LABOR TURNOVER DUE TO LOW WAGES, ESTABLISHMENT OF…

This publication is part of the study materials for the distance education course, Adults Learning in the Workplace: Part A, in the Open Campus Program at Deakin University. The first part of the document examines the process of learning from experience within the context of on-the-job-training and learning in the workplace. The following topics…

ISO 9000 is one of a series of international standards providing guidelines and governing quality of products and services. The ISO 9000 certification demonstrates the capability of a supplier to control the processes that determine the acceptability of the product or service being supplied. This paper focuses on the training aspects of ISO 9000…

This study investigated the kinds of training conducted in Japanese companies and the degree to which instructional systems design (ISD) is implemented. A random sample of 12 Japanese companies in the banking, automobile manufacturing, electrical machinery, wholesale stores, insurance and securities, and transportation industries were surveyed; a…

Discusses the influence of future changes in the demographics of working populations and the characteristics of the workplace on research, development, and policy for training systems. Analysis of changes indicates that there will be greater expectations that training programs will help maximize each person's potential. (Author/JS)

In 1990, Australia implemented an employer training levy, the Training Guarantee Scheme. The Training Guarantee was abolished by the incoming Coalition federal government in 1996 after much negative publicity about its impact, particularly on small business. Recently, there have been calls to revive the notion of an employer training levy as a…