The technologies that support online learning are continuously evolving, providing instructors and students with a continuous stream of new tools, features, and functionalities for existing tools. During an online course, instructors and students generate and share a tremendous amount of data using these tools. These data are often created in…

The development and diffusion of information and communication technologies, particularly the internet, creates a worldwide trend of using ICTs and the internet to deliver public services. This new form of electronic administration--e-government--potentially offers great benefits to society in that it can enhance public service efficiency,…