This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

The National Writing Project's (NWP) "30 Ideas for Teaching Writing" discusses making grammar lessons dynamic, using casual student conversation as a source for writing, home language as an assisting tool to attain standard English and other topics by presenting strategies contributed by experienced writing project teachers. NWP does not promote a…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students provides a classroom model to meet the needs of students learning TQM skills as well as other workplace skills. These workplace skills, sometimes called "SCANS competencies and skills," are a set of skills identified by the Secretary of…

Less than one third of American eighth graders score in the two highest performance levels on the grade 8 mathematics test given by the National Assessment of Educational Progress. Only a little over one third of Massachusetts eighth graders score at the two highest performance levels on the state's own grade 8 mathematics test. In 2002, the…

The bilingual (Chinese/English) journal published annually for Hong Kong educators contains articles in a wide range of areas and at all levels of education. Articles include: "Micropolitics in Managing Bi-Sessional Primary Schools: A Case Study of the Interactions between Partner School Heads" (Cheung Wing-ming); "On Features of…

The No Child Left Behind Act was designed primarily to ensure educational accountability through schools producing positive results or outcomes for educational efforts. With this policy change, a need exists to provide parents information that describes the evidence basis for curriculum materials and interventions that are being used in special…

This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for…

This business education journal contains two articles and three class activities related to teaching business skills relevant to today's economy. The first article, "Skills for a Changing Economy," provides an overview of the skills needed in today's business environment. According to the article, as many as half of recent high school graduates…

SUCCEED (Southeastern University and College Coalition for Engineering Education) is an eight-campus coalition of engineering schools formed in 1992 under the sponsorship of the National Science Foundation. In 1997, a faculty survey of instructional practices and attitudes regarding the climate for teaching on the Coalition campuses was designed…

This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on reviewing system-building…

This report contains 12 papers about and from a 3-day teacher and trainer training workshop that was attended by 37 individuals representing 12 European Union partner countries and 7 member states. The following papers are included: "For a Modern Organisation of Training Institutions and a Corresponding Professionalism of Teachers and…

This collection of 18 papers focuses on the inclusion of students who are deaf-blind in regular classrooms. Papers include: (1) "Inclusion of Students Who Are Deaf-Blind: What Does the Future Hold?" (Lori Goetz); (2) "A History of Federal Support for Students with Deaf-Blindness" (R. Paul Thompson and Charles W. Freeman); (3)…

This book provides information and strategies on how adult educators can integrate action learning concepts in their teaching practice. The book defines action learning as going beyond the traditional idea of "learn by doing" and applies it to various organizational cultures and educational contexts. Chapter 1 introduces the origins of action…

For the thirty-first year, the Research and Theory Division of the Association for Educational Communications and Technology (AECT) sponsored the publication of these Proceedings. Papers were presented at the annual AECT Convention in Orlando, Florida. This year's Proceedings has two sections--Section 1 includes research and development papers and…