Examination of appropriateness of productivity measurements to assess performance of special libraries defines the concept, discusses problems in their use, and gives guidelines for implementation. Results of use of productivity measurements in Library of Congress and State Department library are reported, and productivity measurements are…

Describes a study that used the shelf availability research methodology to identify and quantify the causes of users' failures to identify and locate library materials. The factors resulting in unsuccessful searches are discussed, and recommendations for reducing these factors are made. (26 references) (CLB)

This inventory provides profiles, tables, and listings of automated library activities at 115 Association of Research Libraries (ARL) institutions. The library profile covers 18 functions: (1) acquisitions; (2) serials check/claim; (3) serials/union list; (4) authority control; (5) cataloging/utility; (6) cataloging/local; (7) circulation; (8)…

Describes a study undertaken by San Jose State University of business-related ready reference searches done at that library. The results suggest that within certain restrictions of patron questions, librarian training, search cost, and the database, ready reference online searches can be the most cost effective approach to providing business…

Replicates an earlier investigation of job satisfaction among library personnel in academic libraries, looking at such factors as different departments within libraries, supervisory level, length of time in the profession, age of the employee, and employee's career orientation. Both studies found significant differences in satisfaction between…

Defines mechanical and expert selection of library materials and investigates the usefulness of mechanical selection in three test cases involving popular novels, German literature, and contemporary poetry. The cost of mechanical selection is examined and more quantification in selection practice is recommended. Data are presented in eight tables,…

Reports results of a survey of specialized administrators of public libraries which examined administrator characteristics, including positions held, professional self-identification (librarian or other), educational background, civic and professional activities, career patterns and job satisfaction. The need to examine further the disparities…

The impact of an automated circulation system and online catalog on interlibrary loans at a county college is evaluated in terms of activity by patron type, periodicals usage, costs, borrowing activity, and interlibrary loan activity. (CLB)

Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Describes a survey of research libraries with online catalogs planned or in place that examined the status of card catalogs, shelf list files, and the capability of online systems to handle traditional shelf list functions. The functions examined include inventory control, collection assessment, holdings information, and call number assignment.…

Describes a study that used multiple regression analysis to examine whether the apparent influence of sex discrimination on librarians' salaries would be reduced if other factors were considered. The effects of education, employment level, and publications on librarian salaries are discussed, and three approaches to achieving comparable worth are…

Investigates costs and operations of back office activities of three middle-sized research libraries focusing on costs of labor and effects of automation. Measuring costs, labor compensation differences, differences in hours per volume, differences in organization, reduction of labor costs due to automation, and the quality dimension are…

This report presents data compiled from the 118 United States and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 1985-86 fiscal year. ARL membership consists of 106 university libraries and 12 public or private, independent research libraries. Following a brief introductory summary of ARL…