NotesFAQContact Us
Collection
Advanced
Search Tips
Publication Date
In 20250
Since 20240
Since 2021 (last 5 years)0
Since 2016 (last 10 years)0
Since 2006 (last 20 years)1
Descriptor
Academic Libraries1
Access to Information1
College Faculty1
College Students1
Librarian Attitudes1
Library Facilities1
Library Personnel1
Library Services1
Surveys1
User Needs (Information)1
User Satisfaction…1
More ▼
Source
portal: Libraries and the…1
Author
Saunders, E. Stewart1
Publication Type
Journal Articles1
Reports - Research1
Education Level
Higher Education1
Audience
Location
Indiana1
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Meeting Academic Needs for Information: A Customer Service Approach
Peer reviewed Peer reviewed
Direct linkDirect link
Saunders, E. Stewart – portal: Libraries and the Academy, 2008
Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users.…
Descriptors: Academic Libraries, Library Services, User Needs (Information), User Satisfaction (Information)